Mercedes-Benz of Morristown - Service Center

This has got to be the worst dealership I have ever worked with. I have owned BMWs, Lexus and other luxury autos. This is the first time EVER; that I have felt this angry, that I actively want to wri worked with. I have owned BMWs, Lexus and other luxury autos. This is the first time EVER; that I have felt this angry, that I actively want to write. When I bought this new E350 they sold me a policy I paid over $800 for, protecting me against bent wheels and damaged tires. I brought my car in for service TWICE for the same problem, which is wheel shimmy at high speeds. Today I was told that the insurance company I bought the policy from changed their policy regarding repair of these unless they meet a certain criteria for damage. And the dealership wants me to pay for what they call blow out test costing $40 a wheel, which I never had to to pay previously. Unbelievable. When I bought the car, I also had them apply something called boomer shine to the car. They buffed my car to prep it and caused swirl mark all over the front and rear hood. A year later, they finally made good and compounded the car to get the swirls out but only the front hood. They wouldn't do the rear hood because there's a ding in it and they didn't want to be responsible for any damage. Oh, and when you drop off a BMW or a Lexus for service, they give you a car of like or better quality. When you drop off your Mercedes Benz, they give you a Toyota Camry to use. I guess Mercedes Benz wants my next car to be a Toyota. And finally there's their attitude. All this above and they treat you as if I should accept everything they're saying to me because they're Mercedes Benz. These people have forgotten that they're selling a product to the public and if the customer isn't happy, they won't return. I sure wont. I don't want to beg for service I paid for when I purchased my vehicle... Buyer beware..... More

Not sure what all the complains are about. I take my ML 350 for service to Morristown Mercedes, and my experiences have been quite good. I have taken by SUV there for normal servicing as well as for rep 350 for service to Morristown Mercedes, and my experiences have been quite good. I have taken by SUV there for normal servicing as well as for replacing bulbs, getting a oil leak checked out etc. and they have always treated me well. I get the loaner car in time and usually out of the door in 30 minutes. They also don't hassle you about the mileage on the loaner car. Another good thing about this dealership, the appts are typically very easy to get. More

I was greeted upon driving into service area by a nice young man. My service advisor, ed Salawan, was very helpful in explaining everything to me and providing me with great service. They found several young man. My service advisor, ed Salawan, was very helpful in explaining everything to me and providing me with great service. They found several small problems with my car and showed me how they could end up being big problems if I didn't address them. I recommend this dealership over any other in northern nj. More

This is by far the worst service I have ever received. Not only do they take forever to fix my car, they make mistakes and refuse to accept responsibility for it. It took them more than 30 days to repair Not only do they take forever to fix my car, they make mistakes and refuse to accept responsibility for it. It took them more than 30 days to repair a dent in my car because they did not check the alignment of my car the first time and had to order car parts weeks after their initial assessment. My insurance only covers 30 days for a loaner car, yet Mercedes refused to accept responsibility and loan me another car, costing me extra hundreds of dollars because they needed over a week extra to fix my far. Customer service is absolutely disgraceful. They are completely disorganized and do not do anything that they say they will do. I cannot tell you the number of times that I have called to check up on the progress of my car only to be put on hold for 20 minutes and then to be told that it would take a few more days longer than they had said the last time I checked. Additionally, nobody will return your phone call if you ask someone to leave them a message. If you leave them a voicemail, they will not call you back either. Mercedes of Morristown gives by far the worst service that I have ever experienced. More

The advisors are the best but the dealership is not interested in safety. I had a leaky front shock and simply because it would have cost them a small amount of money to insure my safety refused to rep interested in safety. I had a leaky front shock and simply because it would have cost them a small amount of money to insure my safety refused to replace both front shocks. No other manufacturer recommends EVER replacing one front shock. Mind you I GUARANTEE if they were NOT under WARRANTY they would have INSISTED that both be done but because they were under warranty they are adamant that it's perfectly normal and acceptable to do one. Now we CANNOT wait to get rid of this car and we will NEVER go back unless it is for FREE warranty work. Of course we will NEVER, EVER TRUST THIS dealer, but when it comes to warranty work either we trust them or we pay for the work! More