Mercedes-Benz of Morristown - Service Center

Very happy My Mercedes 350GL Blue Tec 2011 has been experiencing oil leaks. I took it to the Ridgedale service center not knowing what to expect in service or fe My Mercedes 350GL Blue Tec 2011 has been experiencing oil leaks. I took it to the Ridgedale service center not knowing what to expect in service or fees, but guessing it was not going to be good news on any front. The car stayed at the center for a week, due to serial oil leaks, but rep Willy Caldwell kept me informed about everything that was happening. He was even involved in making sure every issue was completely resolved before they closed out the job. I was given a very nice loaner car - the process was very fast and easy. But the best part was when Willy informed me that Mercedes was covering a major part of the repair costs leaving me with a very reasonable bill. Kudos to Ridgedale Sevice Center for putting customer satisfaction first and thanks to Willy for making it happen. More

Over and above The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was a The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was able to make flight and get a loaner immediately . It is unfortunately uncommon these days to have companies offer and recommend alternatives to both get the job done and make it even more convenient for you. Willie ensured that under his watch , I received both my 100% services car and delivered it to my house and picked up the complimentary car for me. All while I was away on business . He went out of his way to make those accommodations! Thank you !! Mike Z More

Now THAT'S service! Willie Caldwell has been my service representative for over 10 years. He's always been "there for me" to help with whatever service I needed. I've o Willie Caldwell has been my service representative for over 10 years. He's always been "there for me" to help with whatever service I needed. I've owned many MB cars. I've seldom found anyone as helpful as Willie. Most recently we urgently needed an ignition key replaced. Usually (for security reasons) this is a daunting task. Expected to take two days, Willie, with the help of Mike O'Donnell in Parts Department, had a replacement key in less than 22 hours! Willie has never let me down. Cars are machines. They can malfunction. The level of professionalism with which they're repaired is what sets Willie Caldwell & Morristown Mercedes apart from all other Mercedes Service facilities I've used over my 35+ years of Mercedes ownership. Well done. More

Emphasis seems to be on making the sale, period. If it were not for the determined attentions of the Service Advisor (Willie Caldwell), I would feel alone and adrift since my purchase. The first car( If it were not for the determined attentions of the Service Advisor (Willie Caldwell), I would feel alone and adrift since my purchase. The first car(of two) bought this Fall was delivered with some marks -agreeably minor -- which were to be corrected -- and weren't ever addressed, even mentioned, again. I understand the salesman is a good producer so nothing more can be expected. What does this tell a customer? My niece is to replace her top of the line SEL 550 or whatever is best and another friend is researching my husband's knowledge bank on GLK's. All --the best -- I can tell them is to work through Willie. Getting the Boomshine done annually is an excellent investment and Willie handled this well, and additionally some striping/monogramming which the customer(me) wanted. More

Recommending Willie Caldwell & Mercedes-Benz of Morristown As is always the case, I received exceptional service from Willie Caldwell and his staff during my recent service at Mercedes Benz in Morristown NJ. As is always the case, I received exceptional service from Willie Caldwell and his staff during my recent service at Mercedes Benz in Morristown NJ. I have an older model year car (2007) and it is still performing well after 118,000 miles thanks to the high quality maintenance and consistency of this service center. Willie is always a pleasure to work with and my car looks and smells new after every visit! More

Best Service Center Bar None The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Con The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Convenient appointments are plentiful, loaners are readily available and service is always provided with a smile. More

Car in for service Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, ca Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, cares about us having a positive experience when we take our car in. He's the absolute best. More

Always a pleasant experience My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. He is always accomadating and explains what needs to be done thoroughly. I can't ask for a better service advisor. More

Great Service! Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I very strongly recommend Willie and Mercedes-Benz of Morristown. More

Best Service Center Ever! I have been to this dealer/ Service center twice now and whatever I say here should be, at the least, DOUBLED! Everyone here is very friendly and hel I have been to this dealer/ Service center twice now and whatever I say here should be, at the least, DOUBLED! Everyone here is very friendly and helpful. My Service Rep Jeff D'Angelo, was extremely efficient, professional and made my experience so straightforward and so seamless. I got an appointment, drove in, got the BEST prices for both times - once for a 40K service and once for repairs - got a call to come pick up the car at the estimated time, drove in with the loaner and drove away with mine. Hundal and Troy were great in managing the loaner car. One of the best things is Morristown dealership gives you a loaner without begging for it. AND, it does NOT say "LOANER" or "COURTESY" painted all over it!! The last time, they gave me an SUV for a loaner when I got my C300 for service!! Now, that's just awesome! Tracy, at the billing counter is great at answering questions and/or making sure they are answered by the right person. Jeff is very knowledgeable and was great to work within my constraints of time. Overall, a wonderful experience. I have been and will continue to highly recommend Jeff, Hundal, Troy and Tracy to everyone that has a Mercedes!! More