Mercedes-Benz of Morristown - Service Center

No words to explain We had BMW's for 20 years before buying an ML several years ago. BMW service was excellent but Willie Caldwell and Mercedes Benz of Mortistown re-defi We had BMW's for 20 years before buying an ML several years ago. BMW service was excellent but Willie Caldwell and Mercedes Benz of Mortistown re-define the definition of excellence in service. The way he treats my wife and I puts the concierge at the Ritz to shame. I've never had a service experience like and it wasn't just once. It happens every single time. More

Incompetent Mechanic and Management that Defends Them Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B do Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B done on my 2009 C300 Mercedes at the 75K Mark with the Morristown Dealership. The rep informs me that my front brakes and rooters need to be changed and gives me a quote for it. I decide to get a price quote from a local mechanic (first time I decided to double check on price). I take it to PepBoys and they come back telling me that my front brakes were totally fine and didn't need to be changed (they are at 70%) but its my caliber box that needs to be fixed as one of my rear brake is at 20% and the other is at 90%. I then take it to another mechanic since I have little faith in PepBoys and trust the dealership over them and get the SAME EXACT RESPONSE from the second mechanic. Take it back to the dealership, hoping they can at-least look at it again, tell me it was their fault and give me a plan of how they will win my trust back and I get the Manager, Nelson call me back after looking at the car and saying his words, "We looked at it, We would have caught this issue next service around but now that you caught it, we can fix it and here's the quote for it. Out mechanic looked at one side of the brakes which were at 90% and didn't check the other side" No apology, no nothing. As if that's the service I expect when I pay top dollars for servicing and inspection on my car. I not only get treated like crap, but their attitude towards missing such a big issue is so nonchalant that it tells me they don't care two hoots about the customer or providing a decent service. I should have known that their mechanics are bad, when one year ago their mechanic forgot to plug my lights back which drained my cars battery while servicing the car. At that time, I just thought of it as a human error but coupling it with the dealership's bad attitude is the biggest concern here. More

great service If you read my review- the sales department of MB of morristown needs a total revamp including training and relationship building. However, the person If you read my review- the sales department of MB of morristown needs a total revamp including training and relationship building. However, the person in the service department who needs a lot of credit is Willie Caldwell- he is awesome friendly, gets the job done, he personally came to clean the wheels of my car because it was not done correctly. he goes above and beyond and i wish he trained their sales guys on how to build the relationship. willie is an asset to the service center More

Excellent very professional and knowledgeable service adviser Max has all the above and more I have been using Morris town Dealership for past four years and in this four year and max has always hel adviser Max has all the above and more I have been using Morris town Dealership for past four years and in this four year and max has always helped me More

I dropped off my truck and within 10 min I was on my way in a loaner.I needed my car back by 2:00 and I had it. My car was serviced and washed and waiting when I got there. The service dept is extremely rel in a loaner.I needed my car back by 2:00 and I had it. My car was serviced and washed and waiting when I got there. The service dept is extremely reliable. I will continue to use this service in the future. More

BEWARE of having your car serviced at Mercedes Benz of Morristown. My car has been stolen from THREE times at this dealership; I even filed a police report when I picked up my car this last time on 9/10/1 Morristown. My car has been stolen from THREE times at this dealership; I even filed a police report when I picked up my car this last time on 9/10/13. I contacted the owner, Bill Straus, who was condescending and disrespectful. He even asked me why he should believe me that there was money stolen out of my car on three different service appointments. Bill Straus and Herman Diaz, the Service Manager, are not only not customer service oriented but they are combative and unwilling to do what is right by the customer. Bill Straus’ solution was a $150 service credit at his dealership - because after all of this, that is the first place I would want to take my car back to for service after paying $384 in labor to be stolen from for a third time (my total service was $694.40 for Service B). Bill Straus at Mercedes of Morristown is "the best or nothing" at its finest. More

I brought my S-Class here for service one time and it was horrendous. My car had been hit by a deer, so we brought it here for service just this once because they had a body shop. The service was horrible. horrendous. My car had been hit by a deer, so we brought it here for service just this once because they had a body shop. The service was horrible. When we got the car back, the bodywork was good, but it had huge problems when we got it back. When we got the car back, the AC wasn't working! The whole climate control was very close to being dead! We never had these issues prior to bringing it to Mercedes-Benz of Morristown. So, we brought it back to the dealership to have them fix it, and they claimed that they fixed it, but it still wasn't working. I believe it took 4 tries until they actually fixed it. Keep in mind that we had not had this issue prior to servicing the car there, and even after being hit by the deer, the car climate control worked perfectly. This only happened after having bodywork done and servicing it at Morristown. The fact that it happened in the first place is unacceptable for a Mercedes-Benz at a Mercedes-Benz Dealership, but even more the fact that it took 4 different visits is unacceptable, the quality of work is horrible, and I will never go back here again. I have always serviced and purchased all my Benz's at Mercedes-Benz of Bridgewater and they are much better in all respects (even if they send you somewhere else for the body work, it's well worth it. The service is also amazing there. See my other review). Please don't use this dealership, the quality of work, customer service, and my overall experience were horrible, if not unacceptable. More

Mercerdes of Morristown has no quality control. 7/30/2013 I brought in my CLS63, AMG for two rear tires and an alignment. It took three days and they damaged one rim. They stole 9 quarters out of 7/30/2013 I brought in my CLS63, AMG for two rear tires and an alignment. It took three days and they damaged one rim. They stole 9 quarters out of the ash tray (there were exactly 20 quarters for parking at the train station) and went for a joy ride in my car. The mileage they recorded as the after service mileage, was 5 miles less then when I received the car back. When I dropped off my car my SA was not there. So they sat me at his desk to wait. After all of the other customers that were behind me in line were taken care of , another SA helped me. It was only a 10 minute wait, but I arrived 15 minutes early so I could get in and out quickly. The last service issue I had took four visits to resolve. The GPS would cut out as I drove for 3 to 5 minutes. On the fourth visit it was repaired. I presently own an Audi, two Fords, a BMW and this Mercedes. I have had great service at every other dealership, I expected quality service from Mercedes. Morristown BMW continues to exceed my expectations. More

I drive in my CL55 AMG in for service and they give me a Toyota , what happened to my Rolls Royce loaner? Go to an independent repair shop and they tell you to get a ride home. All kidding aside, it is asha Toyota , what happened to my Rolls Royce loaner? Go to an independent repair shop and they tell you to get a ride home. All kidding aside, it is ashame that most of the satisfied customers never write. I on the other hand I own two Mercedes and have delt with Ed Salwan as my service advisor and have had no problems with any of my service. I on the other hand was not looking for a two for one special. The service has been nothing but professional and satisfactory. I do recommend this service dealer, and the out of warranty service pricing has not been out of the norm. My in warranty service on the new Mercedes has been great. More