Mercedes-Benz of Morristown - Service Center

Exceptional Our advisor Willie Caldwell at Mercedes Benz of Morristown is outstanding!His attention to detail and callbacks is on point.He has a great personalit Our advisor Willie Caldwell at Mercedes Benz of Morristown is outstanding!His attention to detail and callbacks is on point.He has a great personality and is a pleasure to deal with.He is an asset to Mercedes Benz of Morristown. More

Excellent Service with A Smile Every time I pull in the service driveway, I always greeted with a smile. Willie Caldwell my service representative has been so gracious, professiona Every time I pull in the service driveway, I always greeted with a smile. Willie Caldwell my service representative has been so gracious, professional, and always greet me with a smile. He always explain what's being done with my car while waiting, and very accommodating. I have been so impressed with the service from the staffs. More

Mercedes Benz Service center ONLY While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a ple While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a pleasure to work with. He made sure my car was fixed quickly and always had a loaner available for me. He answered all my questions and if he was unsure of an answer he was quick to provide one. Each visit to the service department was a pleasure. Joe, one of the gentlemen that drives the cars was also a huge asset to the organization. He always took the time to speak to me, get to know me, and again make each visit enjoyable. More

Great Experience I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could w I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could wait. I have a 2006 Mercedes and because of the regular maintenance, I never had any problem yet. The car looks and run great. More

Always above what 's expected I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he pro I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he provides he is always professional and pleasant about his job. My experience has been good from the Lady who cleans the coffee area to the Ladies you pay for your services!!!! More

Mercedes Benz of Morristown means excellent service. Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have servi Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have serviced my cars, I have referred family and friends as well. More

Outstanding customer experience!! Always!!! I love visiting my service rep Willie he always takes care of me and goes above and beyond to provide me an outstanding customer experience. I love visiting my service rep Willie he always takes care of me and goes above and beyond to provide me an outstanding customer experience. More

Super Excellent! And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right f And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right from making the appointment, to driving in , getting the paperwork done, to getting the loaner, to driving out. The same to pick up!! Jeff D'Angelo, the service rep, is very professional, knowledgeable and goes out of his way to make the process so quick, efficient and value for money. Hundal, Troy and Tracie made the rest of the process so seamless. Hundal and Troy gave me a loaner car without even asking, or making me feel like it is an obligation. I have experienced that horrid feeling at other dealers. AND, what a loaner!! It is posh, smooth and gorgeous! What more, it does not scream on every part of the car body that it is a loaner! Love it! Tracie is very pleasant and makes the payment process simple and easy. In and out in a breeze, is an understatement! The facility is squeaky clean and well kept, all staff is very polite and cheerful. I totally recommend this dealership/ service to everyone I know!! More

Temp guage issue Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service center top notch , best I have experienced . More

Excellent service I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it would take 2 hours. Two hours later I had a perfectly running car. More