Mercedes-Benz of Morristown - Service Center

GLK350 Service The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the s The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the service adviser on Saturday offered me a brand new GLE for the weekend since my truck would not be ready the same day. He offered to pick it up when my GLK was ready. More

Perfect service keeps me coming back The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a pla The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a place that is closer to my home. All employees demonstrate a high level of professionalism and are always extremely courteous. Mr. Caldwell goes above and beyond all expectations one could have of a service experience. Whenever I have called about a problem with my car, I get an appointment immediately (the same day) and they fix it in a very timely manner. Needless to say, the actual work performed is excellent. It is a true pleasure to work with Mr. Caldwell and his colleagues. More

The best service advisor you could possibly have! Mr. Caldwell has been my advisor for more than 10 years. He is the most friendly and knowledgeable advisor I have ever met. It has been very pleasant Mr. Caldwell has been my advisor for more than 10 years. He is the most friendly and knowledgeable advisor I have ever met. It has been very pleasant working with him on any problems. He has the great communication skills as well. I always trust his technical advisor, and ability to make the best the decision for me. He represents your company very well. He is one of the sweetest person you can expect to help you. He is one of the main reasons I like Mercedes. I know he is always there for you. More

Quick & great customer service! Julio accommodated me hat day. Everything was discussed with me & I was satisfied! Thank you for the great customer service ! My car was washed a Julio accommodated me hat day. Everything was discussed with me & I was satisfied! Thank you for the great customer service ! My car was washed after service! All staff from dropped of area are friendly & accomodating.. The area is clean. More

Exceptional Our advisor Willie Caldwell at Mercedes Benz of Morristown is outstanding!His attention to detail and callbacks is on point.He has a great personalit Our advisor Willie Caldwell at Mercedes Benz of Morristown is outstanding!His attention to detail and callbacks is on point.He has a great personality and is a pleasure to deal with.He is an asset to Mercedes Benz of Morristown. More

Excellent Service with A Smile Every time I pull in the service driveway, I always greeted with a smile. Willie Caldwell my service representative has been so gracious, professiona Every time I pull in the service driveway, I always greeted with a smile. Willie Caldwell my service representative has been so gracious, professional, and always greet me with a smile. He always explain what's being done with my car while waiting, and very accommodating. I have been so impressed with the service from the staffs. More

Mercedes Benz Service center ONLY While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a ple While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a pleasure to work with. He made sure my car was fixed quickly and always had a loaner available for me. He answered all my questions and if he was unsure of an answer he was quick to provide one. Each visit to the service department was a pleasure. Joe, one of the gentlemen that drives the cars was also a huge asset to the organization. He always took the time to speak to me, get to know me, and again make each visit enjoyable. More

Great Experience I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could w I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could wait. I have a 2006 Mercedes and because of the regular maintenance, I never had any problem yet. The car looks and run great. More

Always above what 's expected I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he pro I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he provides he is always professional and pleasant about his job. My experience has been good from the Lady who cleans the coffee area to the Ladies you pay for your services!!!! More

Mercedes Benz of Morristown means excellent service. Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have servi Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have serviced my cars, I have referred family and friends as well. More