Mercedes-Benz of Morristown - Service Center

Service GLC300 - exceptional Willie Caldwell at Mercedes Benz of Morristown is consistently a thorough service representative. But recently, my 2017 GLC300 had an ongoing issue w Willie Caldwell at Mercedes Benz of Morristown is consistently a thorough service representative. But recently, my 2017 GLC300 had an ongoing issue with the brakes and extremely loud screetching when in use. Though they assured me it was not a safety issue - it was not acceptable to me or my neighbors to hear the brakes with every use. Willie was a great advocate for solving the problem as well as negotiating with MB on my behalf! The service was above and beyond exceptional and I recommend contacting Willie for every MB sales or service need! More

Amazing Paul was amazing and another gentleman who’s name I forgot (sorry) thank you for the amazing experience and your great help. It’s greatly appreciated Paul was amazing and another gentleman who’s name I forgot (sorry) thank you for the amazing experience and your great help. It’s greatly appreciated More

Service Morristown MB is the best MB dealer in the state. Service Advisor Jeff is a great person always listens to any issues you have. Car is serviced in a t Morristown MB is the best MB dealer in the state. Service Advisor Jeff is a great person always listens to any issues you have. Car is serviced in a timely manner and the food and beverages they have in the customer waiting area is top shelf! Great dealership and I highly recommend them. More

Excellent service From start to finish a great job Everyone was polite, helpful and efficient Willie Caldwell is great Kept me informed of every detail Thanks to al From start to finish a great job Everyone was polite, helpful and efficient Willie Caldwell is great Kept me informed of every detail Thanks to all More

Service Excellence Always a great experience to visit with MB service. Treatment is above par and consistently excellent. Clean and professional. Comfortable waiting are Always a great experience to visit with MB service. Treatment is above par and consistently excellent. Clean and professional. Comfortable waiting area and Free WiFi. Refreshments above par. More

Excellent Car Service I gave my car for service and my advisor was willie caldwell, he is very polite and friendly:) he suggested all the best possible work to be done to m I gave my car for service and my advisor was willie caldwell, he is very polite and friendly:) he suggested all the best possible work to be done to my car. Also The agreed coupons. i am happy for the service they provided😊 More

Excellent customer service! Jeff was amazing! My car broke down in the fast lane on rt 287 at rush hour which was frightening. After making it to the shoulder I called Jeff who Jeff was amazing! My car broke down in the fast lane on rt 287 at rush hour which was frightening. After making it to the shoulder I called Jeff who walked me through the process of getting roadside assistance, reserved a loaner car for me and kept me informed every step of the way with the repair. More

You guys rock ! Best service I have had in years !! Jeff is a pro — the entire staff was wonderful — I would travel there anytime for service - great job guys ! Best service I have had in years !! Jeff is a pro — the entire staff was wonderful — I would travel there anytime for service - great job guys ! More

It was a pleasant experience. Staff were v professional and Service was prompt, staff were very friendly and professional. The ambien and availability of refreshments made the waiting time an additional more Service was prompt, staff were very friendly and professional. The ambien and availability of refreshments made the waiting time an additional more pleasant expeience while waiting. More

Great customer focus Great focus from service advisor and staff in making drop-in,car loan, repair, and pick up processes fast and easy to complete. Also for keeping custo Great focus from service advisor and staff in making drop-in,car loan, repair, and pick up processes fast and easy to complete. Also for keeping customer informed. More