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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.8
295 Reviews

295 Reviews of Mercedes-Benz of Morristown - Service Center

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October 16, 2020

Service staff are true professional. Willy represents the client well. I have used this service team for over 15 years and they never disappointed me. More

by Joe M
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Mercedes-Benz of Morristown responded

Thank you for being a long time Mercedes-Benz of Morristown client and thank you for your recommendation. We also appreciate your comments about Willie and our staff!

October 10, 2020

We were once again totally satisfied with our service experience. Our service advisor, Ed Salwan is excellent! He makes sure that we receive top notch service. He is a main reason we own 3 Mercedes. More

by Dollar_bill5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Salwan
Oct 12, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your service experience and your service advisor, Ed Salwan.

October 06, 2020

This is the best service facility for Mercedes so far. Every service performed on time as promised with outstanding results. I recommend this facility without any reservations. More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
Oct 07, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us. Thank you!

October 02, 2020

Used express service for an oil change. Paul and team did a great job. Paul is always helpful and returns my car quickly and in great shape. More

by ssavitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We are glad that you found our "no appointment necessary" Express Service convenient and our team helpful.

September 25, 2020

This service was the third call recently relating to the EGR system. Notwithstanding the repetitive correction, my service rep, Julio Perrera, handled things most professionally, continuing to go above and More

by Jhartnettmlm
Customer Service
Recommend Dealer
Yes
Employees Worked With
Julio Perrera
Oct 07, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your understanding and your comments about your service advisor Julio Periera.

September 19, 2020

I got excellent service at Mercedes service shop. The way the issues explained to me in simple terms that allowed me to take the right decision what to get fixed and what I can be okay in not getting don More

by Chirag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your service advisor Willie Caldwell!

September 13, 2020

Superb service very professional! Point of contact kept me informed of the vehicles status. Was very happy with the vehicles performance after completion of service. Highly recommend More

by Msono
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super-friendly customer care agents at 973-525-1206.

September 06, 2020

I am always pleased with the level of service I receive from Mercedes of Morristown. I request Julio Pereira to be my service advisor each time I have a new car, and he never disappoints. More

by Jacquelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Pereira, James Gatto
Sep 14, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your service advisor Julio. Thank you.

September 01, 2020

Firstly I must say I requested the service in somewhat of an emergency mode. My new S Class had gone through a car wash and a windshield wiper had been torn off. I called my salesman who arranged the appoin More

by Lessmithjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaushal Shah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about the professionalism and competence of our staff.

August 22, 2020

From the minute I drive into the Mercedes of Morristown Service Building I get treated like a Customer expects to be treated.The Service Rep gave me his full attention. Every person I came into contact wit More

by H. Hasse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Es Salwan
Aug 25, 2020 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super-friendly customer care agents at 973-525-1206.

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