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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.8
305 Reviews
Call Service Center (973) 267-5000

305 Reviews of Mercedes-Benz of Morristown - Service Center

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February 19, 2025

Service rate is too expensive. The hourly is more then other services charge for professional work. I’m not saying your people aren’t professional but your are charging more then More

by mark.corsetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your feedback. We understand that service costs are an important consideration, and we strive to provide the highest level of care and value to our customers. At Mercedes-Benz of Morristown, we take pride in offering expert service from factory-trained technicians using state-of-the-art equipment and genuine Mercedes-Benz parts. While we recognize that vehicle maintenance is an investment, we are proud to have one of the lowest if not the lowest labor rates among Mercedes-Benz dealerships in the region. We appreciate your business and would be happy to discuss any concerns you may have. Please feel free to reach out to us directly, and we will do our best to assist you.

February 06, 2025

Everyone was welcoming and nice, Paul Singh was very knowledgeable and helpful Thanks Morristown Mercedes More

by marieajamansara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind words! We’re delighted to hear that you had a welcoming and pleasant experience at Mercedes-Benz of Morristown. It’s wonderful to know that Paul Singh provided you with knowledgeable and helpful service—he’s truly dedicated to ensuring our customers have the best experience. We appreciate your support and look forward to assisting you again in the future. Thanks for choosing Mercedes-Benz of Morristown!

February 03, 2025

The Morristown Mercedes Benz Service Dept. is excellent especially advisor Troy Pais who is helpful and knowledgeable. It doesn’t matter a small problem or a big problem, Troy is always there More

by groundhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your feedback! We’re delighted to hear that you’ve had an excellent experience with the Mercedes-Benz of Morristown Service Department and that Troy Pais has been helpful and knowledgeable in assisting you with both small and big issues. Troy and our service team are dedicated to providing top-quality care, and we truly appreciate your recommendation. We’re sorry to hear that your experience with our sales team did not meet your expectations. Customer satisfaction is our top priority across all departments, and we value your input. If there’s anything we can do to improve your experience or address any concerns, we’d love the opportunity to assist you. Please feel free to reach out—we appreciate your business and the chance to serve you again in the future. Sincerely, Rob Bojarun 973-248-4929 rob@crestmont23.com

February 02, 2025

Ted, from parts and Paul, from service provided me with excellent service. They were attentive and made sure I was taken care of. More

by prince.vincent1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted from parts.
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Feb 12, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your wonderful review! We're thrilled to hear that Ted from Parts and Paul from Service provided you with excellent service at Mercedes-Benz of Morristown. Our team is dedicated to ensuring every customer is attentively cared for, and we’re glad they made your experience a great one. We appreciate your support and look forward to assisting you with all your Mercedes-Benz parts and service needs in the future! Let us know if there’s anything else we can do for you. Thanks for choosing Mercedes-Benz of Morristown!

January 25, 2025

Great service. Easy to schedule an appointment. The wait time for the service to be completed was short. More

by lsuchyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your review! We're glad to hear that scheduling was easy and your service was completed quickly. We appreciate your support and look forward to serving you again!

January 18, 2025

Prompt, good service, excellent facility and we ease of making appointments. Also liked the cell phone updates. More

by Skoopie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind words! We're glad you had a smooth experience with our service, facility, and appointment scheduling. It's great to hear you found the cell phone updates helpful. We look forward to serving you again!

January 10, 2025

I took my car to get work done. , which i was told should be taken care of sooner than later. When Alex called he explained I didn’t need the job done. I appreciate the honesty. More

by Horvath1958
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marshall
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Jan 13, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your feedback! We’re glad to hear that Alex provided you with honest and transparent advice regarding your car's service. We truly value integrity and always aim to offer the best recommendations for our customers. Thank you for choosing Mercedes-Benz of Morristown!

January 04, 2025

excellent service by Alex gave information and was attentive to cars needs and responded in a timely manner More

by anthemex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
alex morris
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Jan 13, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind feedback! We’re thrilled to hear that Alex provided you with attentive and timely service. Ensuring your car's needs are met with excellent care is our priority. We look forward to serving you again at Mercedes-Benz of Morristown!

December 30, 2024

Alex & Mercedes Service of Morristown have always been professional during the 10 years I have used them. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marshall
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Jan 13, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your loyalty and continued trust over the past 10 years! We’re thrilled to hear that Alex and our team at Mercedes-Benz of Morristown have consistently provided you with professional service. We look forward to many more years of serving you!

December 25, 2024

Wonderful service experience. Courteous, thorough and professional. Many thanks Julio and your service team. As a long time customer, they are the best MB dealership in New Jer More

by stevebc16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
Jan 13, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind words and continued loyalty! We’re thrilled to hear that Julio and our service team provided you with courteous, thorough, and professional service. Your trust means a lot to us, and we’re honored to be your choice for Mercedes-Benz service in New Jersey. We look forward to serving you for many years to come!

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