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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.8
310 Reviews
Call Service Center (973) 267-5000

310 Reviews of Mercedes-Benz of Morristown - Service Center

Sort by
March 25, 2025

Alex was amazing and a pleasure to work with. My car was repaired to perfection! More

by Agnes B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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March 20, 2025

My representative, Willie Caldwell, is always professional and lets you know that, as a customer, you come first. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2025

The service rep Alex Marshall was very professional and helpful in every way he solved my problem and gave me peace of mind rl More

by RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marshall
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Mar 17, 2025 -

Mercedes-Benz of Morristown responded

We truly appreciate you taking the time to share your experience at Mercedes-Benz of Morristown! It’s wonderful to hear that Alex Marshall provided professional and helpful service, ensuring your concerns were addressed and giving you peace of mind. Our goal is always to provide a seamless and stress-free service experience, and we’re thrilled that Alex was able to solve your problem efficiently. We’ll be sure to pass along your kind words to him! Thank you again for your support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!

February 25, 2025

Troy at Morristown is fantastic His Service went above and beyond my expectations. Thank you More

by Familyrentas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Mercedes-Benz of Morristown responded

We truly appreciate your kind words and are delighted to hear that Troy at Mercedes-Benz of Morristown provided fantastic service that went above and beyond your expectations! Delivering exceptional customer care is our priority, and we’re thrilled that Troy made such a positive impact on your experience. Thank you for choosing Mercedes-Benz of Morristown! If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

February 22, 2025

My first service visit. I usually have my Mercedes SUV serviced at Manhattan Mercedes in NYC. Outstanding experience at Mercedes-Benz of Morristown. TROY PAIS was my S More

by DJL117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Mercedes-Benz of Morristown responded

We sincerely appreciate you choosing Mercedes-Benz of Morristown for your first service visit! It’s an honor to hear that you typically service your Mercedes-Benz SUV at Manhattan Mercedes in NYC, but had an outstanding experience with us. Providing top-tier service and customer care is our priority, and we’re thrilled we could exceed your expectations. Thank you for your support! We look forward to serving you again for all your future Mercedes-Benz service needs. If there’s anything we can assist you with, please don’t hesitate to reach out.

February 19, 2025

Service rate is too expensive. The hourly is more then other services charge for professional work. I’m not saying your people aren’t professional but your are charging more then More

by mark.corsetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your feedback. We understand that service costs are an important consideration, and we strive to provide the highest level of care and value to our customers. At Mercedes-Benz of Morristown, we take pride in offering expert service from factory-trained technicians using state-of-the-art equipment and genuine Mercedes-Benz parts. While we recognize that vehicle maintenance is an investment, we are proud to have one of the lowest if not the lowest labor rates among Mercedes-Benz dealerships in the region. We appreciate your business and would be happy to discuss any concerns you may have. Please feel free to reach out to us directly, and we will do our best to assist you.

February 06, 2025

Everyone was welcoming and nice, Paul Singh was very knowledgeable and helpful Thanks Morristown Mercedes More

by marieajamansara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind words! We’re delighted to hear that you had a welcoming and pleasant experience at Mercedes-Benz of Morristown. It’s wonderful to know that Paul Singh provided you with knowledgeable and helpful service—he’s truly dedicated to ensuring our customers have the best experience. We appreciate your support and look forward to assisting you again in the future. Thanks for choosing Mercedes-Benz of Morristown!

February 03, 2025

The Morristown Mercedes Benz Service Dept. is excellent especially advisor Troy Pais who is helpful and knowledgeable. It doesn’t matter a small problem or a big problem, Troy is always there More

by groundhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your feedback! We’re delighted to hear that you’ve had an excellent experience with the Mercedes-Benz of Morristown Service Department and that Troy Pais has been helpful and knowledgeable in assisting you with both small and big issues. Troy and our service team are dedicated to providing top-quality care, and we truly appreciate your recommendation. We’re sorry to hear that your experience with our sales team did not meet your expectations. Customer satisfaction is our top priority across all departments, and we value your input. If there’s anything we can do to improve your experience or address any concerns, we’d love the opportunity to assist you. Please feel free to reach out—we appreciate your business and the chance to serve you again in the future. Sincerely, Rob Bojarun 973-248-4929 rob@crestmont23.com

February 02, 2025

Ted, from parts and Paul, from service provided me with excellent service. They were attentive and made sure I was taken care of. More

by prince.vincent1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted from parts.
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Feb 12, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your wonderful review! We're thrilled to hear that Ted from Parts and Paul from Service provided you with excellent service at Mercedes-Benz of Morristown. Our team is dedicated to ensuring every customer is attentively cared for, and we’re glad they made your experience a great one. We appreciate your support and look forward to assisting you with all your Mercedes-Benz parts and service needs in the future! Let us know if there’s anything else we can do for you. Thanks for choosing Mercedes-Benz of Morristown!

January 25, 2025

Great service. Easy to schedule an appointment. The wait time for the service to be completed was short. More

by lsuchyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your review! We're glad to hear that scheduling was easy and your service was completed quickly. We appreciate your support and look forward to serving you again!

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