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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.8
295 Reviews

295 Reviews of Mercedes-Benz of Morristown - Service Center

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December 04, 2024

Best service, best team! Troy - Excellent service man who knows his job very well! Great! More

by Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy
Dec 06, 2024 -

Mercedes-Benz of Morristown responded

Thank you for your fantastic feedback! We're thrilled to hear that Troy provided you with excellent service and showcased his expertise. It's always our goal to deliver top-notch customer care, and we're glad Troy made such a positive impression. We truly appreciate your kind words and look forward to assisting you again in the future. Thank you for choosing Mercedes-Benz of Morristown!

November 26, 2024

Best Mercedes Benz Service! ! There are two Mercedes Benz closer to where I live but I prefer to travel to Morristown for my service. The prices are fair and the service is excel More

by sharmaineswan71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Dec 02, 2024 -

Mercedes-Benz of Morristown responded

Thank you so much for your fantastic feedback! It truly means the world to us that you choose to travel to Mercedes-Benz of Morristown for your service needs, even with other locations closer to you. Providing fair pricing and excellent service at every step from our reception team to our advisors is always our top priority, and we’re thrilled to know we’ve consistently met your expectations. We’re honored to have earned your trust and loyalty. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to let us know. We look forward to continuing to serve you for years to come!

November 21, 2024

The entire staff were Very professional. The many text messages provided great communication on the status of our car. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Pais
Dec 02, 2024 -

Mercedes-Benz of Morristown responded

Thank you for taking the time to share your experience! We’re delighted to hear that our team’s professionalism and communication stood out during your visit. Keeping our customers informed with timely updates is something we take pride in, and it’s wonderful to know you found it helpful. We truly appreciate your kind words and your trust in Mercedes-Benz of Morristown. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

November 16, 2024

I have a question. I just had my 2021 Mercedes C300 serviced by you. This is the first time I had it serviced since just recently purchasing the vehicle. My last two ca More

by prague94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Caldwell III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Mercedes-Benz of Morristown responded

Yes we regularly provide an inspection report with our services. We are sorry that you did not receive yours. Willie will get that to you. Thank you for your patience.

November 09, 2024

Mercedes-Benz of Morristown delivers a wonderful customer experience, always helpful, courteous and professional. Best around. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Pais
Nov 11, 2024 -

Mercedes-Benz of Morristown responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently have a positive experience with us at Mercedes-Benz of Morristown. Our team takes pride in being helpful, courteous, and professional, and it’s wonderful to know that this commitment makes a difference. Your feedback inspires us to keep providing the best service possible. Thank you for choosing us, and we look forward to serving you again!

October 31, 2024

Always premier service. Wouldn’t go any place else. My long time advisor is top notch . More

by ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Mercedes-Benz of Morristown responded

Thank you so much for your kind words and continued trust in Mercedes-Benz of Morristown! We’re thrilled to hear that you consistently receive premier service and that your long-time advisor continues to exceed your expectations. It’s customers like you who make our work so rewarding, and we truly appreciate your loyalty. If there’s anything more we can do for you, or if you ever have any questions, please don’t hesitate to reach out. We look forward to providing you with exceptional service for many years to come.

October 16, 2024

It’s been a pleasure dealing with Morristown Mercedes Benz dealership for service. It was easy to make an appointment and arrange for a loaner car. My service advisor Ed was communicative and helpful. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed was my service advisor
Oct 19, 2024 -

Mercedes-Benz of Morristown responded

Thank you so much for your kind words and for taking the time to share your positive experience with us! We are thrilled to hear that you had a smooth and enjoyable service visit at Mercedes-Benz of Morristown. It’s wonderful to know that Ed was able to provide you with the excellent communication and assistance you deserve. We truly value your recommendation and look forward to continuing to meet your needs with the same high level of service. Should you need anything in the future, please don’t hesitate to reach out.

October 11, 2024

Outstanding in every way. I’m my opinion and that’s fifteen words as requested More

by kathleentruddymd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex the King Marshall
September 23, 2024

Excellent all-around listening, updating, and providing wonderful info. and follow ups through the entire service process. Highly recommended to all. More

by Mr. Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Pereira
September 14, 2024

Paul Singh - provided excellent/professional service. Helped resolve vehicle issues quickly. Very knowledgeable and courteous. High recommend seeing Paul Singh in the service department for all your serv More

by Hemal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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