Mercedes-Benz of Morristown

Incompetent Mechanic and Management that Defends Them Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B do Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B done on my 2009 C300 Mercedes at the 75K Mark with the Morristown Dealership. The rep informs me that my front brakes and rooters need to be changed and gives me a quote for it. I decide to get a price quote from a local mechanic (first time I decided to double check on price). I take it to PepBoys and they come back telling me that my front brakes were totally fine and didn't need to be changed (they are at 70%) but its my caliber box that needs to be fixed as one of my rear brake is at 20% and the other is at 90%. I then take it to another mechanic since I have little faith in PepBoys and trust the dealership over them and get the SAME EXACT RESPONSE from the second mechanic. Take it back to the dealership, hoping they can at-least look at it again, tell me it was their fault and give me a plan of how they will win my trust back and I get the Manager, Nelson call me back after looking at the car and saying his words, "We looked at it, We would have caught this issue next service around but now that you caught it, we can fix it and here's the quote for it. Out mechanic looked at one side of the brakes which were at 90% and didn't check the other side" No apology, no nothing. As if that's the service I expect when I pay top dollars for servicing and inspection on my car. I not only get treated like crap, but their attitude towards missing such a big issue is so nonchalant that it tells me they don't care two hoots about the customer or providing a decent service. I should have known that their mechanics are bad, when one year ago their mechanic forgot to plug my lights back which drained my cars battery while servicing the car. At that time, I just thought of it as a human error but coupling it with the dealership's bad attitude is the biggest concern here. More

Awesome Experience I had an awesome experience at this dealership. I had gone to other Benz dealerships to see where I felt the most comfortable getting a car/ who was I had an awesome experience at this dealership. I had gone to other Benz dealerships to see where I felt the most comfortable getting a car/ who was the friendliest with the best deals. This dealership won!!! There was no comparison. I would absolutely recommend it! The manager, Scott, and the salesman, Jose, were great to work with. I will definitely be going there again! More

Great Experience Our whole experience was great, but our personal rep Kaushal definitely makes it much better, he is very professional and cordial to the whole family Our whole experience was great, but our personal rep Kaushal definitely makes it much better, he is very professional and cordial to the whole family he also helps the whole process much easier and more enjoyable. Needless to say, we love the car model itself!! More

Leased a ML350 Recently Leased a 2014 ML350 from this Dealership. It was a pleasant experience as I was able to complete the transaction in less than one hour. The Recently Leased a 2014 ML350 from this Dealership. It was a pleasant experience as I was able to complete the transaction in less than one hour. The sales people were professional and the price was better than 2 other NJ MB Dealerships. I would recommend them! Ask for Scott the Sales Manager. More

You cannot sell cars by ignoring customers! I went there on November 15 aiming to drive and buy or lease not one but TWO cars. I arrived there with my daughter, only to be first ignored by the I went there on November 15 aiming to drive and buy or lease not one but TWO cars. I arrived there with my daughter, only to be first ignored by the sales staff (all looked VERY busy doing absolutely nothing), then told that it would be a 30 minute wait for a sales person, then after one full hour of WAITING, was told that it would only be "a little while longer." At this point, we left. I offered some advice to a person who looked like management, his response being "I'm sorry." I told him he didn't know how sorry he was, because he didn't know what I had been there to buy. He couldn't have cared less. I went up the road to another dealership and closed the deals on a different (but comparable) brand. I'm absolutely amazed at the dreadful attitude in this dealership. I will NEVER go back! Don't waste your time there. More

Terrible Stay away, he is incredibly arrogant, unprofessional, unprepared, rude...have never seen anything like it, can't believe this guy has a salesman job. Stay away, he is incredibly arrogant, unprofessional, unprepared, rude...have never seen anything like it, can't believe this guy has a salesman job. Will escalate with Mercedes, they need to know what kind of people works for them. More

My first Mercedes-Benz Jose Severino. That's the Dealer you HAVE to look for at Morristown Dealer Mercedes Benz. I wanted you all to know that buying my first MB in the Morr Jose Severino. That's the Dealer you HAVE to look for at Morristown Dealer Mercedes Benz. I wanted you all to know that buying my first MB in the Morristown Dealer was a great experience because of him. I had all the attention, patience and explanation necessary from him. I'm really glad to have my CLA250 and to have Jose Severino aways there if I need. More

great service If you read my review- the sales department of MB of morristown needs a total revamp including training and relationship building. However, the person If you read my review- the sales department of MB of morristown needs a total revamp including training and relationship building. However, the person in the service department who needs a lot of credit is Willie Caldwell- he is awesome friendly, gets the job done, he personally came to clean the wheels of my car because it was not done correctly. he goes above and beyond and i wish he trained their sales guys on how to build the relationship. willie is an asset to the service center More