Mercedes-Benz of Morristown

Best lifetime experience purchasing a car. A proven professional in every sense of the word. Clinton Vail with over twenty years experience has proven to our family all our future autos will be A proven professional in every sense of the word. Clinton Vail with over twenty years experience has proven to our family all our future autos will be purchased at Morristown Mercedes Benz through Clinton. More

James made the whole process a pleasure It's taken me a whole year to add my two cent's worth, but wanted to share my experience with James. Honestly, from start to finish, working with Jame It's taken me a whole year to add my two cent's worth, but wanted to share my experience with James. Honestly, from start to finish, working with James was a pleasure. I originally contacted another sales person regarding a test drive and that person was not working the day I arrived. James was extremely pleasant and I had decided to purchase the car immediately after the test drive. I do not know if the "sale" went to the original sales person I spoke to, but that's my point; If it did, James certainly didn't let on that he wasn't getting credit for this purchase, he treated me as if I just walked in and he happened to be the person I was approached by. Very professional, I must say. The whole process went better than I could have expected, and so much so, the person I took with me for the test drive ended up buying a car through him as well! All in all he's a great guy that really knows his product. In a world where customer service seems to be a thing of the past, James thankfully keeps things "old school" and is dedicated to making you a happy customer. I have zero hesitation in recommending James to a potential buyer. Buying a car can be stressful, why not purchase a car with someone that will elevate most of that stress? More

Super Excellent! And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right f And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right from making the appointment, to driving in , getting the paperwork done, to getting the loaner, to driving out. The same to pick up!! Jeff D'Angelo, the service rep, is very professional, knowledgeable and goes out of his way to make the process so quick, efficient and value for money. Hundal, Troy and Tracie made the rest of the process so seamless. Hundal and Troy gave me a loaner car without even asking, or making me feel like it is an obligation. I have experienced that horrid feeling at other dealers. AND, what a loaner!! It is posh, smooth and gorgeous! What more, it does not scream on every part of the car body that it is a loaner! Love it! Tracie is very pleasant and makes the payment process simple and easy. In and out in a breeze, is an understatement! The facility is squeaky clean and well kept, all staff is very polite and cheerful. I totally recommend this dealership/ service to everyone I know!! More

Not great. If the dealership's GM didn't get involved, we would not have given them our business. The rep, Joe D., was the perfect example of a used car salesma If the dealership's GM didn't get involved, we would not have given them our business. The rep, Joe D., was the perfect example of a used car salesman. He kept us at the shop for 3.5 hours, then blew us off when we tried to give him a deposit one day later. If the car wasn't as rare, we would have walked and dealt with Bridgewater or Flemington, who actually followed up with us one day after our visits. Scott (GM) worked things out with full disclosure, at our timetable. More

Temp guage issue Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service center top notch , best I have experienced . More

Excellent service I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it I had to take the car in for an A check. When I got there they said I needed a B check and that I would need a upgrade of my software. They said it would take 2 hours. Two hours later I had a perfectly running car. More

First Class Dealership This is my first experience with Mercedes Benz of Morristown for leasing a vehicle but not my first with my salesman Joe Defrancesco. He has assisted This is my first experience with Mercedes Benz of Morristown for leasing a vehicle but not my first with my salesman Joe Defrancesco. He has assisted me and my wife with most of our vehicle leases. We were not able to locate the exterior/interior color combination that I was looking for so I ordered the exact vehicle that I wanted and it was delivered on time as promised. I have also used your service department for service on all my vehicles. Willie Caldwell always greets me with a smile and handshake. More

Excellent, professional and totally pleasant Professional, knowledagable and a pleasure. There was not enough that they could do for me from refreshments to service that was done with the total Professional, knowledagable and a pleasure. There was not enough that they could do for me from refreshments to service that was done with the total knowledge of the vehicle. Nothing I asked was too much and every question was answered. Willie Caldwell, III is the man! Pleasant, professional and knowledgeable. A pleasure to work with and I hope he stays with this dealership as he is a huge assett that should be acknowledged for this. He and MB of Morristown have my total trust and I am lucky they are my past, present and future dealer I will deal with. More

Willie provides unrivalled value by providing piece of mind Willie is the best service advisor that I have ever worked with. Yesterday I was having a tough day at work and to add insult to injury got a nail in Willie is the best service advisor that I have ever worked with. Yesterday I was having a tough day at work and to add insult to injury got a nail in my tire. However my frustration, stress, and trepidation quickly subsided because I knew Willie would take care of it so that I could focus on what I needed to. I dropped the car off, was given a loaner, as to not interrupt meetings I had scheduled the following day and then picked my car back up without missing a beat. Anyone can service a car but I know of no on that can provide the piece of mind that Willie does. He is a true professional and I highly recommend working with him. More

Willie Caldwell exceeded my expectations Willie is the best service manager that I have dealt with. He understands completely the customer's concerns and goes beyond the call of duty to make Willie is the best service manager that I have dealt with. He understands completely the customer's concerns and goes beyond the call of duty to make sure that the customer has an excellent experience when bring the car for service. I'm willing to drive 40 miles each way to service my car there because of Willie's outstanding help. I fully trust him for my car. More