Mercedes-Benz of Morristown

Service We always have excellent service thanks to Ed Salwan and his team. Ed is one of the most important reasons I service with Mercedes Benz of Morristown We always have excellent service thanks to Ed Salwan and his team. Ed is one of the most important reasons I service with Mercedes Benz of Morristown. More

Outstanding Experience from an out-of-state customer My experience with the entire process including those in (sales, finance and management) was nothing short of exemplary from start to finish. Everyon My experience with the entire process including those in (sales, finance and management) was nothing short of exemplary from start to finish. Everyone provided a level of service and detail that many would expect but in my experience, few organizations can deliver in the way that Onur and Juan provided. Despite the drive being nearly 5 hours away, I can say with absolute certainty, the next Mercedes Benz I add to my inventory will come from this dealer! I also received fair market value for my trade and was able to purchase a newer vehicle at the same rate. Its evident Onur and Juan both have high standards in conducting business and it was a priority to them both that my requirements were achieved. A further attribute that Mercedes Benz of Morristown invests in retaining high caliber people that go beyond state lines and the typical sales process. More

Service Alex did an amazing job. He is highly professional and friendly. He identified the issue very quickly and took care of all of our concerns. I highly r Alex did an amazing job. He is highly professional and friendly. He identified the issue very quickly and took care of all of our concerns. I highly recommend this dealership and Alex in particular for service. More

Perfect Willie was extremely accommodating and very professional. The repair was completed on time and to my satisfaction, That covers what I have to say as e Willie was extremely accommodating and very professional. The repair was completed on time and to my satisfaction, That covers what I have to say as everything was good More

Rear ended by pickup truck on 78 W in rush hour stop and go I have an immaculate custom C350W and am proud of it. Was only going to go to a MB auto body. The "tap" was almost $7k and MB Auto body shop of Morris I have an immaculate custom C350W and am proud of it. Was only going to go to a MB auto body. The "tap" was almost $7k and MB Auto body shop of Morristown NJ did a fantastic repair job and put up with my picky request for 1/4 inch trunk alignment that nobody could see but I knew. Luis Munguia actually seemed to want me to be happy with a perfect job and assured me the job wasn't done correctly unless I was 100% happy. He's very proactive and a professional shop manager. The auto body shop did a remarkable job of matching paint and tolerances for replacement parts. I am used to highly competent professional service and attitudes at Benz dealers and my experience at Morristown Benz auto body more than confirmed the Mercedes Benz standards. Timing of appointments made to my schedule. Price rating below is not applicable as insurance covered 100% David Bickel CFO Christine Valmy Inc More

Definite improvement I’d stopped taking my 2013 S to Mercedes of Morristown some time ago because they’d done a very inadequate job on work. Happy to say that they’ve real I’d stopped taking my 2013 S to Mercedes of Morristown some time ago because they’d done a very inadequate job on work. Happy to say that they’ve really turned things around and focused on improving service and customer experience. Would definitely recommend now. More

Sold an unsafe new car and treated poorly by staff TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. I really had hoped to give this dealership five stars. Buying a Mercedes-Benz, especially a first one, should have been anyone's dream experience. I mean, the cars are luxurious, exciting, and fun to drive and own. When you pay for the best, you demand at least an above average experience. Honestly, a buying and service experience similar to a Honda dealership would have sufficed for me (other people may feel differently). However, I will never buy another one from any dealership after this incident unless changes in business practices are made. Buyer beware: it is my understanding that I was sold a brand new car by this dealership with three critical NHTSA safety recalls on it at the time of sale: 1. the fuel pump may fail, leading to a crash; 2. the starter motor may catch fire while driving; 3. the passenger airbag may not operate in a crash. The dealer, according to federal law, must fix these recalls before sale, otherwise it is illegal/in violation. Furthermore, I was treated poorly and with disrespect by multiple sales representatives while purchasing this vehicle, by service representatives when tuning this vehicle at the nearby service center in Morristown, and in regards to remedying this safety issue with the car. More

Outstanding auto buying experience. Exceptionally knowledgeable salesman (Richard Kim) was patient and very helpful. Kept me apprised of status while waiting for a special-ordered car fr Exceptionally knowledgeable salesman (Richard Kim) was patient and very helpful. Kept me apprised of status while waiting for a special-ordered car from Germany. Sales manager Sherif Elfatatry also helpful in working out decision to special order or take an available car. Staff very helpful during delivery. More

Great Car love it Very Simple. Great Car, great service and most of all Great sales people. We took delivery on a C300 convertible 4 Matic and could not be more please. Very Simple. Great Car, great service and most of all Great sales people. We took delivery on a C300 convertible 4 Matic and could not be more please. Our sales person went out of his way to find the car for us with the color section we wanted and the price was great. As to the delivery which was very informative since the was our 1st convertible, he even called us the next day to ask if we had any que. and also offered to drive the plates and install them at our home once they came in. More

Mr James Gatto James Gatto is a very special salesperson.His Mercedes Product knowledge is excellent .He informed every step of my car Production time, shiping time James Gatto is a very special salesperson.His Mercedes Product knowledge is excellent .He informed every step of my car Production time, shiping time,arivel time.James is also avery kind person More