Mercedes-Benz of Morristown

Service Excellence Always a great experience to visit with MB service. Treatment is above par and consistently excellent. Clean and professional. Comfortable waiting are Always a great experience to visit with MB service. Treatment is above par and consistently excellent. Clean and professional. Comfortable waiting area and Free WiFi. Refreshments above par. More

Excellent Car Service I gave my car for service and my advisor was willie caldwell, he is very polite and friendly:) he suggested all the best possible work to be done to m I gave my car for service and my advisor was willie caldwell, he is very polite and friendly:) he suggested all the best possible work to be done to my car. Also The agreed coupons. i am happy for the service they provided😊 More

Excellent customer service! Jeff was amazing! My car broke down in the fast lane on rt 287 at rush hour which was frightening. After making it to the shoulder I called Jeff who Jeff was amazing! My car broke down in the fast lane on rt 287 at rush hour which was frightening. After making it to the shoulder I called Jeff who walked me through the process of getting roadside assistance, reserved a loaner car for me and kept me informed every step of the way with the repair. More

You guys rock ! Best service I have had in years !! Jeff is a pro — the entire staff was wonderful — I would travel there anytime for service - great job guys ! Best service I have had in years !! Jeff is a pro — the entire staff was wonderful — I would travel there anytime for service - great job guys ! More

It was a pleasant experience. Staff were v professional and Service was prompt, staff were very friendly and professional. The ambien and availability of refreshments made the waiting time an additional more Service was prompt, staff were very friendly and professional. The ambien and availability of refreshments made the waiting time an additional more pleasant expeience while waiting. More

Professional and Courteous Leased a beautiful C-300 Coupe from Ravi Mallela. - Thought I wanted to lease a CLA 250, but after Ravi spoke to me in depth and understood my needs, Leased a beautiful C-300 Coupe from Ravi Mallela. - Thought I wanted to lease a CLA 250, but after Ravi spoke to me in depth and understood my needs, he recommended I lease the C-300 coupe that was in the showroom. The car was beautiful and Ravi worked out the numbers where I was comfortable. I drove away in my C-300 a very pleased and happy customer. - Make sure to see Ravi for all your purchasing/lease needs. More

Great customer focus Great focus from service advisor and staff in making drop-in,car loan, repair, and pick up processes fast and easy to complete. Also for keeping custo Great focus from service advisor and staff in making drop-in,car loan, repair, and pick up processes fast and easy to complete. Also for keeping customer informed. More

Great service I always have great service thanks to Ed salwan. I never have to worry about what is being done. I always know it's the right thing. I would strongly I always have great service thanks to Ed salwan. I never have to worry about what is being done. I always know it's the right thing. I would strongly recommend this dealership to any and everybody More

Royal service in every way with a great atttitude. I have had my car serviced at this dealership for about seven years. Their service is outstanding in every way. Alex Marshall is dedicated to gettin I have had my car serviced at this dealership for about seven years. Their service is outstanding in every way. Alex Marshall is dedicated to getting the job done Promptly and perfectly. He goes out of his way to make me feel valued as a customer. More

Most horrific experience ever!!! Do yourself a favor and do not take your vehicle to this location. Unless you are in the mood to be nickle & dimmed and taken for a ride. I have been Do yourself a favor and do not take your vehicle to this location. Unless you are in the mood to be nickle & dimmed and taken for a ride. I have been a Mercedes Benz owner for over 15 years and I choose this brand based on the quality of the product and the excellent service I have always received and become accustomed to. This particular location is an absolute disgrace to the brand and the employees need some strong customer service and sensitivity training. I took my vehicle in on Wed. Nov. 8th because I was experiencing some issues with cold starts in the early mornings. $153 diagnosis later, and one full day without my vehicle, I was told that my vehicle started up fine and they thought I had a problematic key fob but my car was working fine. I picked up my car on Friday Nov. 10th. and went back to work only to be stranded in an extremely cold parking lot for 2 hours due to my vehicle not starting. On sat. morning I called service specialist Willie who wasn't working that day so the receptionist took my call. I eventually got set-up with a tow company to have my vehicle transported back to the service center. The Service center closes at 1pm on sat but the tow service was backed up with orders which meant a slight delay to arrive at the center. I called and asked to speak to the manager on duty to ask for a grace period of a few minutes past 1pm and the manager (Julio) advised me that there was nothing he could do for me if my vehicle was not physically at the service center at 1pm. When I arrived at the service center at 12:57 pm Julio was quite rude and pretty much rushed me out the door. I connected with Willie my service rep once again on Mon. Nov. 13th and eventually was advised that I need to get a new key fob which would run me a non-refundable fee of $250 and my original diagnostics fee would not be applied to this amount. They key was eventually order and surprise, that didn't solve the issue. Guess what, more diagnostic dollars would have to be rang up! Mind you all this while, my service agent never offered me a loaner so I was very restricted with having to ask for rides and pay for transportation. After several calls to Willie and no response, I got fed up and walked in on Friday Nov. 17th and asked to speak to a manager. I was directed to Nelson who was very nice and professional and listened to my complaint. He physically walked back to the service area to speak with the technician and come to find out, my car had been put aside and another vehicle was made a priority. Guess my money and patronage isn't welcomed at this facility and at this point I was at their mercy with not a whole ton of options. Nelson assured me that he will get his technicians on my car right away and do their best to nail down the issue.... meaning more diagnostic expenses and still no loaner or alternate means of transportation. Fast forward to Wednesday Nov. 22nd, the issue was finally discovered and it was a relay that costs just $15.90. So $582 in diagnostic charges, $250 for a new key fob, and $15.90 for the new relay for a total of $847.90 was spent on a problem that should have cost me no more than $300 tops (2 hours of diagnostics and the cost of the relay). Like I said, the staff and management at this location do not care for or empathize with their customers and are only interested in charging you more $$$. I will NEVER return to this location. More