Mercedes-Benz of Morristown

Generally ok. But there was one sales manager Scott who was pathetic and unfriendly. I wanted to buy a new SUV and am glad I did not. Going to Caldwell dealership But there was one sales manager Scott who was pathetic and unfriendly. I wanted to buy a new SUV and am glad I did not. Going to Caldwell dealership who is very pleasant and nice, even though it is a bit far for me. More

My experience with the service department has been nothing but EXCEPTIONAL. I have now met with my service advisor, Troy P., twice since I visited this location and have been impressed each time. Troy nothing but EXCEPTIONAL. I have now met with my service advisor, Troy P., twice since I visited this location and have been impressed each time. Troy is the "Epitome" of Customer Service. I trust him and take his advice seriously because I have experienced his sincerity and depth of knowledge. This man is a Rock Star at Morristown Mercedes Benz!! I need to also add that everyone I encountered here in the service department has been pleasant and welcoming. And, in today's world of nonchalant, pretentious and mediocre service at best, to actually experience GREAT customer service is a Blessing indeed! Thank you Troy and Bhagwant S., and the rest of the hard working staff. Please know that you are immensely appreciated. Thank you for everything you do. I wish continued success to you. God Bless! Warmest regards, Sai More

No difference than the other dealerships. Wanted the trade in for pennies. Just walked out without getting hypertension. Wanted the trade in for pennies. Just walked out without getting hypertension. More

I am extremely satisfied with the service department at Mercedes of Morristown, I needed my Magic Vision wipers replaced and Paul my service writer was able to take care of my problem quickly and now I don Mercedes of Morristown, I needed my Magic Vision wipers replaced and Paul my service writer was able to take care of my problem quickly and now I don’t have to worry about a 12 hour trip next week. Thank you for being great at what you do. More

Always pleasant, always expensive, always imperfect. Since we have moved into the area, I have done all my service here--about 4 services. Every time the service department insists that certain repa Since we have moved into the area, I have done all my service here--about 4 services. Every time the service department insists that certain repairs are critical in nature. These are always large repairs that require $5-10k plus. Every time I decline the extra repair, and the next time I come in when I ask about the previously emergent repair they say no, but this other $5-10K repair needs doing. Out of four times I have brought the car in for a dealer service, once they left the intake manifold off (the car stalled on the highway), once they took the $100 start stop button (they replaced it), another time they 100% failed to reconnect a plug in the engine bay (the car ran poorly). This last time we brought the car in for a service an issue that rendered the car inoperable. We OK’ed an overpriced repair. They called after it was repaired and when we picked it up it was not repaired. Their next solution was to replace all the pretty much every component of the system at issue for an exorbitant sum. They charged a substantial diagnostic fee, I am left to wonder what they diagnosed if their only answer is, "I don't know, lets replace everything?" I had tested about half the components they wanted to replace as good a few days before bringing it in but ran out of time. We Ok’ed a replacement of a single component and the car was fixed. When we got the car back they had not done the basic service/oil change that we had paid for and been billed for, based on obvious indicators. Although the service person is always pleasant, I think it is time to go elsewhere for us. More

welcoming & personal care by the employees when you drive in is a great service - Ty. D drive in is a great service - Ty. D More

As usual, service advisor Willie was and continues to be an excellent "go to guy"!! He returns phone calls and is our choice of advisors. The service department is always on top of any issues that arise wit an excellent "go to guy"!! He returns phone calls and is our choice of advisors. The service department is always on top of any issues that arise with our vehicles. And the rest of the staff is always polite and accommodating. Congratulations on having a fantastic staff. We always recommend your facility for any services. Keep up the great work!! Conrad Spinneit & Mary Ann Ruiz More

Service advisor Troy Pais was professional and courteous and expedited the service experience with precision and expedited the service experience with precision More