Mercedes-Benz of Modesto

People in the dealership does not value time. They kept sending request for an Uber driver for me for 40 mins & i kept getting text messages that there is no driver available & all the receptionist did was sending request for an Uber driver for me for 40 mins & i kept getting text messages that there is no driver available & all the receptionist did was continue requesting even if there were multiple messages of no driver availability. They no longer have shuttle service available. Customer Service is becoming poor. There were 2 receptionist, when i checked in to show the text message i received about no available driver, her response was “ i just got here, I don’t know whatgoing on”. Instead of asking “how can i help you?, let me get the person that can help”. Customer Service is POOR. Both ladies needs training on customer service otherwise that job is not for them. More

I didn't mean to buy a car I walked into the dealership to look, ended up buying a GLB250. I felt like a queen walking out of the office. Courteous & professional staff. I walked into the dealership to look, ended up buying a GLB250. I felt like a queen walking out of the office. Courteous & professional staff. More

This dealership provides a very complete, almost unique approach to the customer. From the first call to the service person everything is taken care of. Sean Sands is the epitome of what one would like to approach to the customer. From the first call to the service person everything is taken care of. Sean Sands is the epitome of what one would like to have in that position. More

Service Initially had problems getting things serviced. Spoke with general manager Rich May. Rich was extremely helpful and went out of his way to see that al Initially had problems getting things serviced. Spoke with general manager Rich May. Rich was extremely helpful and went out of his way to see that all of my issues were adressed and taken care of. Rich is definitely an asset to this company and is well versed in customer relations. More

Probably the worst car buying experience ever. You would think buying from MERCEDES BENZ you would get one of the best services and experience. Long story short recently purchased a vehicle got a great offe think buying from MERCEDES BENZ you would get one of the best services and experience. Long story short recently purchased a vehicle got a great offer that pretty much sold us on the entire deal. We take our new car home, few days have passed and now the finance department is texting my personal number without my approval about he’s need me to come back in because the original deal of first 2/3 payments will be taken care of by MB. Now it’s not being honored and my credit was ran multiple times. A few with out my consent. I had to redo my application through several different banks to get a higher loan and interest rate. Mind you my credit is in excellent condition and I had to leave work to take care of this on a Saturday. Now that I’m done with everything with this place I will no longer come here for anything not even my car services. AVOID THIS DEALER AT ALL COSTS, if the initial deal sounds to good to be true it probably is. Completely unprofessional and one of the most dishonest places over ever been too. More

Good service I brought my GLC300 in for its first 12-month routine maintenance check up and it was handled promptly and professionally. I was in and out within an I brought my GLC300 in for its first 12-month routine maintenance check up and it was handled promptly and professionally. I was in and out within an hour. The experience met my expectations. More

I've experienced a tremendous improvement on how efficient and effective the service department especially to Thomas Rios and Edgar Madrigal. Biggest Thank you. Satisfying. efficient and effective the service department especially to Thomas Rios and Edgar Madrigal. Biggest Thank you. Satisfying. More

SMOOTH AS SILK IF YOU ARE IN THE MARKET FOR A MERCEDES BENZ SPRINTER CARGO VAN FOR YOUR BUSINRSS OR PLEASURE AND ARE SEARCHING THE COUNTRY FOR THE ONE THAT FITS YOUR IF YOU ARE IN THE MARKET FOR A MERCEDES BENZ SPRINTER CARGO VAN FOR YOUR BUSINRSS OR PLEASURE AND ARE SEARCHING THE COUNTRY FOR THE ONE THAT FITS YOUR NEEDS FOR SURE GIVE AL VAN BUREN (COMMERCIAL FLEET MGR.) A SERIOUS SHOT. FOR ME IT WAS BETWEEN ONE IN VA, ONE IN INDY , ONE IN MIAMI AND AL. NOT ONLY GAVE ME THE BEST DEAL, BUT WALKED ME THROUGH THE WHOLE PURCHASING PROCESS WITH EASE. THE ENTIRE EXPERIENCE WENT SMOOTH AS SILK. More

My car went in for a gas leak and I was worried. Thomas Rios was amazing, he provided excellent customer service and made sure my vehicle was repaired and returned to me as quickly as possible. I really ap Rios was amazing, he provided excellent customer service and made sure my vehicle was repaired and returned to me as quickly as possible. I really appreciated his service. Thank you Thomas! More

My car looked better than when I bought it. And the Service People were great, very helpful, polite, professional and friendly. Thank you to the honest service people. Service People were great, very helpful, polite, professional and friendly. Thank you to the honest service people. More