Mercedes Benz of Milwaukee North
Milwaukee, WI
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Excellent/Professionalism/Outstanding n I was some what skeptical about going to the dealership due to unsatisfactory experience with the previous owner of Mercedes-Bens dealership at the sa I was some what skeptical about going to the dealership due to unsatisfactory experience with the previous owner of Mercedes-Bens dealership at the same location. However we decided to give it a try. Peter T. Claus greeted us with a smile and his presentation was excellent. Peter Claus and the manager Sven Asmus made us feel welcome and comfortable during the transaction process of buying a car. Peter Claus was well organized and very patient. Peter Claus and Sven Asmus treated us not just as a customer but as a value customer. Peter Claus has excellent customer service skills and people skill. If we had to rate Peter Claus we would give him all high stars in all the area. We would also buy another car from your dealership if all your Sales person was as friendly as Peter Claus and to include Sven Asmus and the Finance Manager, Chris Palmisano. We would recommend your dealership to friends, family and others. More
Really??? Customer Service?? I had just purchased (on 4/29/17) a brand new 2015 TDI (sat on lot for 2 years due to TDI hold) from another VW dealer out of state After I returned I had just purchased (on 4/29/17) a brand new 2015 TDI (sat on lot for 2 years due to TDI hold) from another VW dealer out of state After I returned home discovered that battery in one of they key fobs was dead. Called Umansky to see if they could provide a new battery in key fob (which they told me was about $7). They told me I would have to pay for this as batteries are not covered by warranty. I told them that this was a brand new VW (albeit a 2015). They again stated it is not covered by warranty. They told me to contact the salesperson who sold it to me. I said I bought this out of state (Missouri). They still wouldn't supply a new $7 key fob battery for a brand new vehicle. If this is how VW wants to win back customers, they have a long way to go. I really don't care about the $7, but it sure is irritating. On the other hand, my past experience with Umansky (service department) has been fine. More
Great customer experience. Our salesman, Mike Bekenshteyn, who we have dealt with for over ten years, is the main reason we return to Umansky. This dealership has a top notch Our salesman, Mike Bekenshteyn, who we have dealt with for over ten years, is the main reason we return to Umansky. This dealership has a top notch service department as well. More
Great Service by salesman Steve Sveom We just completed a lease for my wife's "Dream Beetle" and could not have been more satisfied with Steve's service and attention to detail. He made ou We just completed a lease for my wife's "Dream Beetle" and could not have been more satisfied with Steve's service and attention to detail. He made our experience with Umansky Motors very comfortable and checked every box...every question answered as well as us fielding a few appropriate ones from Steve. Totally a job well done and we are thrilled with the car. Also a shoutout to Mr. Palmisano who got me through the paperwork process quickly and efficiently. Thanks again Steve... More
Great car and a great buying experience. Steve made the buying experience easy for me. He took the time to understand what I was interested in and had the car he thought matched my needs read Steve made the buying experience easy for me. He took the time to understand what I was interested in and had the car he thought matched my needs ready for me when I go to the dealership. He went out of his way to ensure I got what I needed to include dropping the car off for me to save me a trip back to the dealership. Excellent follow-up and coordination. I recommend you connect with Steve if you want a professional who will not waste your time. More
VW Golf Purchase Mario's an excellent guy who knows his stuff. Test-drove 3 cars at other dealers, and Mario was easily the best of the bunch. Mario's an excellent guy who knows his stuff. Test-drove 3 cars at other dealers, and Mario was easily the best of the bunch. More
Senyu is first class Saw a used Toyota Tacoma at Umansky and went in to check it out. Senyu got me out on a test drive. He was very knowledgeable and easy to work with. O Saw a used Toyota Tacoma at Umansky and went in to check it out. Senyu got me out on a test drive. He was very knowledgeable and easy to work with. Once I decided to buy he made sure everything was smooth and quick. Senyu puts the customer first and is exactly the kind of person I want to deal with when buying a car. Thanks so much! More
GTI purchase Umansky provided a top of the line experience with the purchase of my GTI. I highly recommend going to Mario Sanfilippo as he is the coolest guy in th Umansky provided a top of the line experience with the purchase of my GTI. I highly recommend going to Mario Sanfilippo as he is the coolest guy in the world. More
Great service I was eligible for a new car due to the TDI emissions scandal, due to VW's compromise- I was more than happy to purchase another. This time, I went wi I was eligible for a new car due to the TDI emissions scandal, due to VW's compromise- I was more than happy to purchase another. This time, I went with the Golf ALLTRACK. I wanted in black with a moonroof, and within 1 minute, the exact car I wanted presented itself. Steve Sveom helped me and within a few hours I was on my way. The dealership also looked after my TDI until VW picked it up. Great service, nice people, fantastic cars. Also, their coffee machine makes a good cup of Joe! More
Very Positive Experience Very great experience. A painless process where I felt very welcomed and accommodated. I would recommend working with Aleksey and Devin to anyone new Very great experience. A painless process where I felt very welcomed and accommodated. I would recommend working with Aleksey and Devin to anyone new to buying a vehicle. They helped answer any questions I had and were also very polite. More