Mercedes-Benz of Midlothian - Service Center

Totally Awesome! I stopped going to Mercedes Benz of Midlothian many years ago since I found that every time I brought my car in for a simple service, someone found th I stopped going to Mercedes Benz of Midlothian many years ago since I found that every time I brought my car in for a simple service, someone found thousands of dollars of work that "needed" to be done. But, in early 2015, I brought my car in for a major warranty job - replacing a leaking gas tank.- which "MBUSA" had extended 15 years from the "date of service" to the original and subsequent owners. After that warranty work was done, I realized that a Service Advisor, Brian Parker, was honest, down-to-earth, professional, courteous, patient and knowledgeable. He WON me back to this dealership. I not only continued to bring my 2003 E320 in for service from early 2015 but decided to purchase a Certified Pre-Owned 2013 E350W4 at this dealership. I also have had great service and advice from Carlton Courter, Natalie Byrd, Shaun Hagler, Scott Lambert, Ryan McClay, and Amanda Dudley. Even Wilder Hickman in "Parts" and Jo Gardner in Warranty have been real team players. I can't say enough to express my gratitude for and trust in the entire team. My hat's off to Ron Shaban, the Service Manager for what he's been able to accomplish with this team. Everyone plays a part but a culture such as this always starts at the top! More

Brian is awesome ! I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experien I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experience at Mercedes each and every time , just great! How many service people can make you look forward to calling for an annual check- up? Brian' s effort just makes me appreciate my car even more. He is aware I am very particular about my car. I rarely drive my car in the rain. When I pulled in for my state inspection . He said , " I didn't expect to see you today , because of the rain!" If I have a vote for employee of the year.. It's Brian Parker ! Thanks again ! Tommie More

The service and especially your people were great. My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently to inform me about progress. Even though they were not able to find the source of the problem, they persevered until delivery my vehicle to me. They're professionalism, courtesy and friendliness were beyond expectations. I'll sure be back for them to solve any future problems. More

Got Excellent Service I dropped my car off early on September 17 and picked it up at the end of the day. The Service was completed as scheduled. The representative was ver I dropped my car off early on September 17 and picked it up at the end of the day. The Service was completed as scheduled. The representative was very polite. and kept me updated. More

service on brake noise This whistling sound when you take foot off brake is reduced. ( less frequent ) I find that a hard push on brake reduces the re-occurrence. . This whistling sound when you take foot off brake is reduced. ( less frequent ) I find that a hard push on brake reduces the re-occurrence. . More

Service update Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. I Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. It's also nice when someone knows your name and your just happen to be passing by him on the street . More

Great Communication I wan to commend Ron and Scott at Mercedes Midlothian for turning a potential lemon problem into Lemonade. We had several issues with Sprinter be I wan to commend Ron and Scott at Mercedes Midlothian for turning a potential lemon problem into Lemonade. We had several issues with Sprinter because of dealing with several folks not affiliated with McGeorge., One call to Ron Shaban anxiety and problem solved. Big thanks to Scott at Midlothian for informing me every step of the way. Simply they Promised and Delivered. More

Outstanding Ryan was his usual outstanding self providing me with the service I have come to expect from him. Ryan has been taking care of me since I purchased my Ryan was his usual outstanding self providing me with the service I have come to expect from him. Ryan has been taking care of me since I purchased my E350 in 2010 and he has been the best. More

Exceptional Dealership After having purchased 15 cars from the truly excellent Team at this Dealership, I would not consider any other way to acquire and/or service an autom After having purchased 15 cars from the truly excellent Team at this Dealership, I would not consider any other way to acquire and/or service an automobile. Bill and Ron are honorable gentlemen with a strong level of integrity, and Ryan McClay and his Service Team have consistently delivered truly exceptional Service. More

Pack A Lunch After surviving three plus hours, I came home to find that most of what I went to visit them for was not done, even after paying them. My engine light After surviving three plus hours, I came home to find that most of what I went to visit them for was not done, even after paying them. My engine light is still coming on without anyone coming to me and personally telling me why it was on and how they were going to remedy it. I find the bill with explanations not easy to comprehend, with technical jargon. I just expected more from a major dealership More