Mercedes-Benz of Midlothian - Service Center

replace front shocks and struts Limped my 2009 E550 4-matic into the dealership with a broken front shock absorber. Brian parker took care of me immediately, arranged for a loaner a Limped my 2009 E550 4-matic into the dealership with a broken front shock absorber. Brian parker took care of me immediately, arranged for a loaner and kept me informed of the repair status. It took a couple of days to get the parts and complete the repairs, but i had the loaner the whole time. the car came back fixed properly, cleaned and washed. Service at this dealership is excellent. First rate! More

Great customer service Shaun Hagler provided best customer service. Great communication and status updates. Great example of what Mercedes customer service should be. Deserv Shaun Hagler provided best customer service. Great communication and status updates. Great example of what Mercedes customer service should be. Deserves to be in charge of service team. Thank you. More

Excellent Service I am always pleased with the service I receive. They are courteous, and very professional; they know what they are doing. I am pleased with the care a I am always pleased with the service I receive. They are courteous, and very professional; they know what they are doing. I am pleased with the care and attention my car gets. More

Excelent Wilder Hickman went over my car during the Tech Session on 10 June. His analysis was very thorough, complete and informative.. Wilder is an extreme Wilder Hickman went over my car during the Tech Session on 10 June. His analysis was very thorough, complete and informative.. Wilder is an extremely courteous young man who is a credit to your organization. Also need to acknowledge a previous action by your Parts Department (John Tamberrino and Wilder) regarding a pricing issue with the Classic Center. John and Wilder were erroneously charged $400 for a set of four (4) brackets from the Classic Center when the price should have been $100 - $100 for the package of 4; not $100 each. The error was discovered several months later and Wilder called to inform me McGeorge was issuing a check to me for the $300 overcharge. An action that speaks volumes of their integrity as I would never had known of the error had they not chosen to initiate the refund! More

Help for travelers We were on our way north from NC when our, "check engine" light came on. I called this dealership (we had bought a car there before) & they were wond We were on our way north from NC when our, "check engine" light came on. I called this dealership (we had bought a car there before) & they were wonderful! Thanks for helping us! More

Professional The Service was excellent. Scott Lambert was professional and courteous. He empathized regarding my concerns and addressed them accordingly. Scott The Service was excellent. Scott Lambert was professional and courteous. He empathized regarding my concerns and addressed them accordingly. Scott could not have been more helpful. More

Vehicle Service The service department is great! Got me in and out in record time.l. The dealership was great and I had a cup of coffee while I waited. The service department is great! Got me in and out in record time.l. The dealership was great and I had a cup of coffee while I waited. More

Tire Blowout The service was excellent. The service advisor was knowledgeable and very courteous. It was pointed out that the other front tire was below the recomm The service was excellent. The service advisor was knowledgeable and very courteous. It was pointed out that the other front tire was below the recommended threshold. Thus, two tires were replaced. Extremely pleased with the overall experience. Dr Ron. More

State Inspection Personnel were very professional and polite. Very attentive to need and had car ready when expected. Car was cleaned as requested. would definitely re Personnel were very professional and polite. Very attentive to need and had car ready when expected. Car was cleaned as requested. would definitely return for service. More

Happy I had a service appointment and requested a loaner vehicle due to the time length of the service. When I arrived, I was met in the drive-in bay area I had a service appointment and requested a loaner vehicle due to the time length of the service. When I arrived, I was met in the drive-in bay area and provided my information. The gentleman was extremely courteous and showed me where to wait for my service rep. The service rep took my information and covered what would be done today. He then escorted me to the loaner vehicle and indicated they would call my cell when the car was ready. We both walked around the loaner to indicate any nicks/dents, etc. before I left with the vehicle. The vehicle was clean inside and out. Nice to try a different model of MB. When I returned, I waited approximately 30 minutes for my car which was returned to me by the promised time. My car was clean and no interior issues. Overall, my experience was great! I have been a customer of MB dealership since 2006 and would not consider going to any other dealership. Thank you to the professional service team! More