Mercedes-Benz of Midlothian - Service Center

Great Service for Our 2017 E Class First Service Due We were greeted by Joshua, our service assistant, and seated immediately. Then he reviewed the details of the A Service to be performed. He asked for We were greeted by Joshua, our service assistant, and seated immediately. Then he reviewed the details of the A Service to be performed. He asked for any special requests and we explained we would like the car serviced as quickly as possible, since we drove 2 hours to this dealership. He introduced us to a product consultant so that we could ask any questions about our 2017 E Sedan. Joshua then showed us several options for a waiting room. refreshments and snacks. He also offered the services of a shuttle driver to take us to a local restaurant for breakfast. As it turned out, Kathleen Pierson, a master certified sales consultant at the dealership offered us a loaner car. Within 2 hours, Joshua called and let us know our car was ready. He followed up by emailing the results of the service technician's inspection report. After we paid for the services rendered, Joshua walked us to our vehicle, which had been washed and vacuumed, as well as serviced. He made sure we understood the directions to get on the Interstate to head home. More

Excellent service. The service department and staff have helped me on several occasions and I appreciate their help over the years. Their expertise and vehicle knowledge The service department and staff have helped me on several occasions and I appreciate their help over the years. Their expertise and vehicle knowledge is impressive. More

Service Visit Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about m Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about my vehicle and his recommendations are always on point. More

Good Service The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend Mercedes Richmond. A very special thanks to Travis, Brian and Shaun. More

Customer Service I brought my vehicle in to be serviced after failed attempt to determine or fix my car at other auto shops. The service department researched many av I brought my vehicle in to be serviced after failed attempt to determine or fix my car at other auto shops. The service department researched many avenues to resolve my car problems. However, the most significant part of this review is the customer service I received from one of your employees, Shaun Hagler. His friendly, patient, and helpful mannerisms made my experience extremely pleasant. He kept me informed through out the processed. Although the outcome was not what I expected, Shaun's assistance and pleasant personality significantly helped to make everything ok! More

My review Good crew that works at midlothian Mercedes Benz and always have positives for that crew there. Just wish it was cheaper. Text usage was interesti Good crew that works at midlothian Mercedes Benz and always have positives for that crew there. Just wish it was cheaper. Text usage was interesting and good More

“A” Service for 1999 MB E 320 Service Advisor, Leslie Scott Lambert was very knowledgeable and professional.He provided answers to all of my questions. My overall experience with M Service Advisor, Leslie Scott Lambert was very knowledgeable and professional.He provided answers to all of my questions. My overall experience with MB was excellent. More

Awesome. Scott was incredible to work with. Always on top of things, friendly, and an all around nice guy that took the time to go over everything. Scott was incredible to work with. Always on top of things, friendly, and an all around nice guy that took the time to go over everything. More

Service Department Travis was very professional and took the time to replace my headlight. I was a little nervous about the labor cost but he did it himself and only cha Travis was very professional and took the time to replace my headlight. I was a little nervous about the labor cost but he did it himself and only charged me for the bulb. I was in and out in about 20 minutes. More

Always a Great Experience This is my third service visit and so far you all are betting a thousand. I am 55 years old so in my lifetime I've made serval car purchases and had t This is my third service visit and so far you all are betting a thousand. I am 55 years old so in my lifetime I've made serval car purchases and had to deal with numerous dealerships for service and you all have out weighed them all. For two of my three service visits I've had the fortunate pleasure of dealing with Shaun Hagler and He's been nothing but proffesional and courteous. My hats off to Mercedes Benz Midlothian. More