Mercedes-Benz of Midlothian - Service Center

Service ratnf Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly appreciated; he was very professional and kind; he informed me of what the service involved and told me approximately how long it would take. I was very pleased with the outcome of my service visit. More

Excellent and courteous service Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me in the loop. Everyone at the dealership is always polite. More

Service Department Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go above obligation to spoil the customer. Amazing in today's busy life. More

great staff & service Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Service is great. More

Mercedes Recall I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB se I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB service...............talk to service person inside ............. he told me this was just a notice of recall service ................." your vechicle has not been recalled and you will recieve a recall notice . So 2 months later get the recall notice. I call them versus wasting a vist. talk to woman................ she was polite............ she epplained options for service and said they would provide loaner car............. then she said need vin number so she could check on part ..........then she said she ordered part ................. then call back when part arrived and I then tried to schedule appointment . after date schedule she said loaner car not available until 3 weeks. so then i asked her How long will this take I DO NOT KNOW ! how can someone ask you to repair your car and not give an idea on how long it will take. so I go leave my call for service and it was done same day. i should say the last car a bought a few years ago involve me getting rid of my E320 wagon and i bought a lexus................... i had a recall with them in spring on the air bag the same as MB. Their process exceeded your process as far as the experience went. i have bought 13 meredes and love them ............. but ................. your competition is getting much better. the woman who gave me was keys and checked me out at the desk where you pay bills did an outstanding job of taking care of me More

B service I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner car. More

120,000 Milies Service Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confort Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confortable. Brian Parker at service department is always on top of everything Thank you Brian ! More

Brian handled everything Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I live in Alexandria so I'm not local. The fact that he kept me informed and the way I was treated, I will be driving to Midlothian for my future service and that is saying something! More

An Honest Review The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, and I would do it again. Truly :) More

Key Replacement I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, know I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, knowledgeable and very accomondating. More