Mercedes-Benz of Midlothian - Service Center

Excellent service department I was told I couldn’t get an appointment for almost 8 when my car had to be towed to Mercedes Benz Midlothian. I was pleasantly surprised when they co I was told I couldn’t get an appointment for almost 8 when my car had to be towed to Mercedes Benz Midlothian. I was pleasantly surprised when they contacted me the next day and had already diagnosed the issues and had my estimate. My car was ready in three days and runs like new. Their service department is top notch and I would highly recommend the. More

Everyone was marvelous,my son call the company Merseynebenez Which he love you all, in the future we will get newer version. Travis you are world class 💫💫💫💫💫 I love my mersenybenez my Simon said and you all Which he love you all, in the future we will get newer version. Travis you are world class 💫💫💫💫💫 I love my mersenybenez my Simon said and you all are the best. You turn all my sadness from the people I bought the from into joy. Thank you from my heart. I will travel about 30 to 45 minutes to service my car with you all my new family. More

Great Service Over the years Brian Parker has provided excellent service. The few times I brought something to his attention he took care of it right away. Over the years Brian Parker has provided excellent service. The few times I brought something to his attention he took care of it right away. More

Friendly staff and efficient. Completely satisfied with work done by a friendly staff. waiting area was clean and well stocked. Loved being able to view my car while being service Completely satisfied with work done by a friendly staff. waiting area was clean and well stocked. Loved being able to view my car while being serviced. More

Service A It was seamless and very professional. Timely, and was easy to work with. Arranged for a loaner due to my work requirements. All in all A+. Thank you. It was seamless and very professional. Timely, and was easy to work with. Arranged for a loaner due to my work requirements. All in all A+. Thank you. More

Started badly but ended well Made an appointment for service because I knew I would be in the area helping my daughter after surgery. I live in Yorktown and usually use Tysinger Made an appointment for service because I knew I would be in the area helping my daughter after surgery. I live in Yorktown and usually use Tysinger Motors.Car arrived on time for routine pre-paid service on Friday, January 18th.. No call by 4, called and was to get a call back. No call by 5, so I called continually until I talked to someone. Car had not been touched. It was overlooked and no explanation as to why I was not called. Talked to Josh who told me I could have a loaner and since I did not live in the area they would deliver my car to me in Yorktown on Monday. I asked to see a manager when I got there after 6 to pick up the loaner. Ryan Pulley came out, apologized and assured me I would get a call the next day. They would find out what happened and make it right. Ron Beck called on Saturday. Mike Moore had an emergency and the ball had been dropped. I asked what Mercedes would do to make this right and he indicated I should be happy with a car delivered to me, clean and fully gassed. I thanked him and told him that was what I would have had on Friday and apparently he did not see customer service as important. Mike called on Sunday. He apologized and I appreciated his effort. He said the next service, which is a B service would be covered. I told him I understood an emergency, but thought someone should have taken over his list on his way out the door. I am shocked that is not in place already. People do get sick and have emergencies. My car was delivered on Monday. even after telling everyone to use my cellphone number, Carl was only given my home phone. As the car was in Williamsburg, a savings of 50 miles for him, he took a chance and brought it to the address given. It was clean, but no one had told him to fill it up. I had filled it before my appointment, something I will not do in the future. He offered to fill it, but I let it go. Thank you to Mike for owning up to the mistake and making it right, Thank you to Ron for the nice backpack. I did not expect that but appreciate your good will. More

Great Service Once again, I had another nail in my tire which could not be patched. Travis Melton got my car in, ordered tire and I was back on the road the next d Once again, I had another nail in my tire which could not be patched. Travis Melton got my car in, ordered tire and I was back on the road the next day! Always great, quick service with Midlo Merc! More

Great service Service was great however my car called for service c and I got service A, can’t really say which was necessary but I assumed I received what was best Service was great however my car called for service c and I got service A, can’t really say which was necessary but I assumed I received what was best,thanks More

Excellent Job I receive quality service every time I go to the dealership. Michael Moore is excellent! He is courteous and explains everything in detail. He keeps m I receive quality service every time I go to the dealership. Michael Moore is excellent! He is courteous and explains everything in detail. He keeps me up to date on the status of my vehicle. More

Excellent Service I took my car in for a state inspection and I was on my way home in less than an hour. This dealership always takes great care of my car. I took my car in for a state inspection and I was on my way home in less than an hour. This dealership always takes great care of my car. More