Mercedes-Benz of Midlothian - Service Center

$30k in maintenance over 3 years, under 15k miles driven worst place I have ever dealt with hands down. $30,000 thrown at problems they never resolved on a common vehicle. Diesel Sprinter Van with less than worst place I have ever dealt with hands down. $30,000 thrown at problems they never resolved on a common vehicle. Diesel Sprinter Van with less than average miles. We ended up trashing the vehicle and buying two Fords and an Isuzu as replacements. Truck looked great but would not stay running for any amount of money I paid them. I would recommend public transportation before I purchased or let these guys touch a vehicle of mine again. If it was not repairable, why drain a good customers wallet? More

Thank you Mike! Outstanding service was provided by Mike Moore. He took our vehicle in and provided us with a loaner while our vehicle was serviced. Service was perfo Outstanding service was provided by Mike Moore. He took our vehicle in and provided us with a loaner while our vehicle was serviced. Service was performed, and our car was returned in a timely manner, as well as surprising us with a courtesy car wash. Thank you Mike! More

Winnebago View Sprinter Work accomplished: Air bag recall, replace #2 glow club and state inspection. Scheduled appointment arrived a little early they got us in and out Work accomplished: Air bag recall, replace #2 glow club and state inspection. Scheduled appointment arrived a little early they got us in and out in about 2 hours all work accomplished with no issues....Ain't that nice! Ask for Brian Parker....Great Service Mgr! More

Great customer service Wonderful company for doing business with. Was greeted with a Genuine Smile by every employee I came on contact with and they all were willing to Wonderful company for doing business with. Was greeted with a Genuine Smile by every employee I came on contact with and they all were willing to help. The business was very cleaned and organized with exceptional waiting areas which consisted of two floors. Travis Melton was my service advisor and he was very professional and answered all my questions. I received text updates as well as a personal visits on the status of my vehicle service. I would definitely be coming back here for my vehicle service on the future. A very satisfied customer, Tim More

Smooth experience Greeted promptly and service was done in a timely manner. Shuttle service to and from the dealer was provided. Additional items and status of vehicle Greeted promptly and service was done in a timely manner. Shuttle service to and from the dealer was provided. Additional items and status of vehicle were provided. I felt that I was involved and had control even if not present. More

Great service I have the best service adviser in Michael Moore. He has always done a great job for me. It’s not very common that you receive the level of service I have the best service adviser in Michael Moore. He has always done a great job for me. It’s not very common that you receive the level of service that Michael Moore provides. He will stay in touch with you with updates on your vehicle and he delivers on his promises. More

Great service as always, highly recommended I’ve been visiting Mercedes of Richmond for several years. Everyone is always professional yet down to earth. The service is 2nd to none, I would reco I’ve been visiting Mercedes of Richmond for several years. Everyone is always professional yet down to earth. The service is 2nd to none, I would recommend anyone to use this dealership for all their Mercedes vehicle needs. More

Speedy and great service. I will recommend this dealer to others because, I the was great Mr. Moore did a great job with getting my car in and having it service in a speedy t I will recommend this dealer to others because, I the was great Mr. Moore did a great job with getting my car in and having it service in a speedy time. More

Great service; friendly staff I bring my car here for the scheduled maintenance visits. Staff is always friendly & service is prompt. I take advantage of the shuttle service so t I bring my car here for the scheduled maintenance visits. Staff is always friendly & service is prompt. I take advantage of the shuttle service so that I can get things done while waiting for my vehicle and they are very good about it. More

Service Oil, Brakes, Inspection and Tune-up Oil change was missed initially but dealership service department resolved the following day. Loaner vehicle was extended through the weekend to compl Oil change was missed initially but dealership service department resolved the following day. Loaner vehicle was extended through the weekend to complete the service and overall a good experience. Repair estimate was $150 lower then final bill. Over all the experience has been excellent. More