Mercedes-Benz of Midlothian - Service Center

Very friendly and competent group Very helpful in taking care of our vehicle's service needs. People are very friendly and knowledgeable. Would recommend them for both buying and ser Very helpful in taking care of our vehicle's service needs. People are very friendly and knowledgeable. Would recommend them for both buying and servicing a vehicle. More

great service Bryan went way beyond what was expected to make sure our car was repaired properly. He listened well to our issues and made a plan of action to make Bryan went way beyond what was expected to make sure our car was repaired properly. He listened well to our issues and made a plan of action to make things right for us. He physically test drove the car before he let us know it was ready. Exceptional service! More

My car runs smoothy after the servicer. Need more details when they wash the cars. They also need more loaners available to Services. Finished with my service in good time. when they wash the cars. They also need more loaners available to Services. Finished with my service in good time. More

Excellent Took car in for A service without an appointment and Travis worked us in. Got car back within a few hours and washed. Service employees were very help Took car in for A service without an appointment and Travis worked us in. Got car back within a few hours and washed. Service employees were very helpful and friendly. More

Always exceptional service, and Bill Cochrane, who sold me my car, goes above and beyond to make it a wonderful experience every time. I’ll be back again and again. me my car, goes above and beyond to make it a wonderful experience every time. I’ll be back again and again. More

Excellent Service! The scheduling of the service was quick and efficient. I was greeted very promptly upon arrival and Ryan provided me with a detailed list of exactly The scheduling of the service was quick and efficient. I was greeted very promptly upon arrival and Ryan provided me with a detailed list of exactly the work to completed and how long it would take to complete the work. The loaner vehicle was great and the service Ryan provided was exceptional. More

Expedited required service to allow drive home for Christmas The "check engine light" on our E350 came on. We learned there was a recall to fix this. We called and asked if we could bring the car in that day ( The "check engine light" on our E350 came on. We learned there was a recall to fix this. We called and asked if we could bring the car in that day (the only day available to us before a long drive to spend Christmas with family). Travis Melton told us to bring the car in and they would take care of us. When we arrived, Brian Parker met us, wrote up the service order, and sent the car into the shop. Within an hour the problem had been diagnosed, software updated, and the car returned to us. Amazing - we could not have hoped for a better response to our problem than the Christmas present we received from Mercedes-Benz of Midlothian. Many thanks; strongly recommend. More

Notified about service needed I was informed of service needed and given the opportunity to address the matter. The automobile was serviced in a timely manner. The customer service I was informed of service needed and given the opportunity to address the matter. The automobile was serviced in a timely manner. The customer service and car attendant were very friendly . More

We were pleased with the service offered. Everyone was pleasant, professional and helpful. They researched the unusual recall on our vehicle and despite the pressure of numerous vehicles requiring servic pleasant, professional and helpful. They researched the unusual recall on our vehicle and despite the pressure of numerous vehicles requiring service, especially before a holiday, our repair was completed on time. More

Awesome coustermer service Friendly staff and gets the work done in a timely fashion . I highly recommend this place I enjoy visiting the staff and will always do business with Friendly staff and gets the work done in a timely fashion . I highly recommend this place I enjoy visiting the staff and will always do business with them More