Mercedes-Benz of Midlothian - Service Center

Excellent customer service Brian Parj Ker in the service department went the extra mile to help us resolve a brakes issue on a recently purchased vehicle but personally giving Brian Parj Ker in the service department went the extra mile to help us resolve a brakes issue on a recently purchased vehicle but personally giving us advice how we could get him the car and pick it up during the coronavirus pandemic. We had the vehicle there prior for a brake issue but the issue came back but not as severe. He kept the vehicle and personally checked it out an extra day to make sure all was well. Then arranged for us to pick up the car perfectly contactless so we did not have to go into the dealership. That is going the extra mile for a customer, Thanks Brian! More

Travis was accommodating and I was provided with a loaner vehicle, which made it easier to get my errands done throughout the day. Everyone was so kind and helpful from the moment I dropped off my car to the vehicle, which made it easier to get my errands done throughout the day. Everyone was so kind and helpful from the moment I dropped off my car to the moment of getting my key back, thank you, everyone! More

Professioal team and Great service. Very nice loaner car. Completed the service sooner than I expected. Travis made it easy! I would recommend this dealer to anyone. Completed the service sooner than I expected. Travis made it easy! I would recommend this dealer to anyone. More

Had a slow leak in tire I had a slow leak in tire and MB of Midlothian took me in immediately with no appointment. I was in an out within and hour and a half with the tire r I had a slow leak in tire and MB of Midlothian took me in immediately with no appointment. I was in an out within and hour and a half with the tire repaired,, (small screw was in tire) Preston Winn More

Service They provided A Service for my GLK 2011; replaced my battery and a left low beam light. Brian keeps my car light new. Your mechanics they do an supe They provided A Service for my GLK 2011; replaced my battery and a left low beam light. Brian keeps my car light new. Your mechanics they do an superb job. Amanda always cheerful as she collects the payment and tell me the location of my car. More

Great timely service. I was attended to upon my arrival. Loaner car was available, clean in excellent condition. I picked up class after work. Nice and clean. Loaner car was available, clean in excellent condition. I picked up class after work. Nice and clean. More

Outstanding service on warranty and audio issue. Response from Midlo team vastly better than Mercedes Richmond servicing department who wouldn’t respond at all. Midlo Mercedes even went the extra mile when from Midlo team vastly better than Mercedes Richmond servicing department who wouldn’t respond at all. Midlo Mercedes even went the extra mile when a small part of the earth fix wasn’t completely fixed right, Cale to my place, swapped car with loaner, and had it back to me fully fixed within 2 hours. If you want proper servicing engagement in Richmond VA area for Mercedes, go to Midlothian location over the Richmond city location. More

Professional. Mercedes of Midlothian always treats their customers 1ST class. It's a nice and friendly experience. There is nothing more to say than what I have al Mercedes of Midlothian always treats their customers 1ST class. It's a nice and friendly experience. There is nothing more to say than what I have already stated. When you're good, you're good. More

Mercedes Benz of Midlothian does an excellent job with clien Mercedes Benz of Midlothian has done nothing but provide top of the line services for me with my car since I have been using them. Brian in services k Mercedes Benz of Midlothian has done nothing but provide top of the line services for me with my car since I have been using them. Brian in services keeps me up to date on repairs, provide loaner options for cars, details and clean cars before pick up and other attention to detail. I highly recommend them to anyone looking for a great car and a company to back it up with high quality service. More

Excellent work and work was finished on time These folks Excellent work and work was finished on time These folks make you feel important Brian our service advisor is top notch Would have no company wo Excellent work and work was finished on time These folks make you feel important Brian our service advisor is top notch Would have no company work on my MB Maybe you can have the work done cheaper I do not believe you can have the work done better More