Mercedes-Benz of Midlothian - Service Center

Courtesy state inspection Quick service, clean and spaced waiting room. Courtesy state inspection. Encountered service person was courteous. Answer my question quickly. Good Quick service, clean and spaced waiting room. Courtesy state inspection. Encountered service person was courteous. Answer my question quickly. Good service experience with this COVID19 pandemic, I felt safe while waiting. My anxiety relieved. More

Clean organized facility. Greeters directed me to a waiting area. Very pleasant service advisor checked me in smoothly and obtained the loaner car I had requested. I received a timely notification when waiting area. Very pleasant service advisor checked me in smoothly and obtained the loaner car I had requested. I received a timely notification when the service was done. More

Excellent service once again with Brian Parker Returning from a longer than usual absence my car would not start. Required MB roadside service which was handled quickly and professionally. Once I Returning from a longer than usual absence my car would not start. Required MB roadside service which was handled quickly and professionally. Once I drove to MB Midlothian, Brian Parker was waiting for me. I was on my way in no time. Thanks. More

I really enjoyed my experience with this dealership. They kept me updated on the status of my vehicle and provided details on all charges. Alan was professional and Doug was welcoming. kept me updated on the status of my vehicle and provided details on all charges. Alan was professional and Doug was welcoming. More

Alan Mansfield took car of a battery problem and fixed it What impressed me most was Alan Mansfield. He listened, and kept me informed through the process of the work being done and the costs. I would like What impressed me most was Alan Mansfield. He listened, and kept me informed through the process of the work being done and the costs. I would like him to be my permanent go-to guy for future service issues. Top notch... I'd give him 5 stars. Thanks again Alan. More

Outstanding! I have been a customer of this dealership for many years. Outstanding customer service keeps me returning to this dealership. Travis Melton is my se I have been a customer of this dealership for many years. Outstanding customer service keeps me returning to this dealership. Travis Melton is my service rep and a great asset to this dealership. He is courteous, knowledgeable, and professional. I appreciated his progress updates as my services were being performed. I also appreciated him seeking me out concerning a question about my battery which ultimately lead me to replace my battery. I would rather know all is operating properly than taking a risk of having another issue arise when I least expect it. Thank you Travis for being a very professional and caring representative for Mercedes Benz of Midlothian. Best of all I know the work performed by so many individuals within the dealership are top notch and do quality work. I always know and feel my car is in tip top condition when I leave the dealership. I also love my car being washed and sparkling when I leave the dealership. Thank you to all the folks who make the experience a great one and are part of the team making a customer experience 5-stars! More

Sean was awesomeKept me on in the loop regarding the Sean was awesome Kept me on in the loop regarding the status my recall. Had a beautiful loaner, my car was returned to me immaculate Sean was awesome Kept me on in the loop regarding the status my recall. Had a beautiful loaner, my car was returned to me immaculate More

Above and beyond customer service Outstanding experience working with service for a tire issue. Was in and out in an hour. Thank you Robert, Doug, Sean and the techs!! Always a pleasur Outstanding experience working with service for a tire issue. Was in and out in an hour. Thank you Robert, Doug, Sean and the techs!! Always a pleasure. More

As always Midlothian MB service is about assuring the customer issues are resolved. Thank you for your kind service. Continue forward serving well with greatness. customer issues are resolved. Thank you for your kind service. Continue forward serving well with greatness. More

Excellent customer service Brian Parj Ker in the service department went the extra mile to help us resolve a brakes issue on a recently purchased vehicle but personally giving Brian Parj Ker in the service department went the extra mile to help us resolve a brakes issue on a recently purchased vehicle but personally giving us advice how we could get him the car and pick it up during the coronavirus pandemic. We had the vehicle there prior for a brake issue but the issue came back but not as severe. He kept the vehicle and personally checked it out an extra day to make sure all was well. Then arranged for us to pick up the car perfectly contactless so we did not have to go into the dealership. That is going the extra mile for a customer, Thanks Brian! More