Mercedes-Benz of Midlothian - Service Center

Service beyond expectation. Service advisor JD Martz is outstanding in customer support and response. An establishment that includes such a representative has to be excellent outstanding in customer support and response. An establishment that includes such a representative has to be excellent More

The customer service was great. My service advisor was there when I arrive and the service I wanted was written up and discussed before any work was done. there when I arrive and the service I wanted was written up and discussed before any work was done. More

I always have a fantastic experience at this dealership! The entire service department is friendly, timely, informative, and helpful. They are efficient and knowledgeable and make the whole process painless The entire service department is friendly, timely, informative, and helpful. They are efficient and knowledgeable and make the whole process painless. More

The service department definitely has their act together. This is my 2nd time at this location And they had me out the door ahead of schedule. This is my 2nd time at this location And they had me out the door ahead of schedule. More

Excellent customer service. Brian Parker went above and beyond to make it an enjoyable experience. Would highly recommend for future service visits on Mercedes Benz. beyond to make it an enjoyable experience. Would highly recommend for future service visits on Mercedes Benz. More

Excellent customer service and the loaner car was absolutely amazing! Alan did an awesome job of being attentive to my needs. I would highly recommend this dealership to provide your car purchase or absolutely amazing! Alan did an awesome job of being attentive to my needs. I would highly recommend this dealership to provide your car purchase or service needs. More

Fast efficient friendly service. Thanks to my service manager, Brian Parker for timely up dates on service needed. My 2009 E350 looked great at pick up and keeps on ticking thanks to TLC at MERCEDES of M manager, Brian Parker for timely up dates on service needed. My 2009 E350 looked great at pick up and keeps on ticking thanks to TLC at MERCEDES of Midlothian. More

Best dealership I have ever dealt with. Brian was awesome through out the whole process. They fixed my car for a whole lot less then i was expecting and gave me a brand new 2021 loaner vehicle free of charge through out the whole process. They fixed my car for a whole lot less then i was expecting and gave me a brand new 2021 loaner vehicle free of charge!! I will definitely be bringing my car to them for future repairs. Thanks again Mercedes-Benz of Midlothian!! More

Travis was great to work with! He was very patient with me and my questions. I had several questions about my service B and why my vehicle didn’t notify me of service A me and my questions. I had several questions about my service B and why my vehicle didn’t notify me of service A More

Very thorough in there attention to detail. Professional atmosphere where I felt comfortable and appreciated. Really honest feel to the service. Didn't feel that I was being scammed. Very happy with the vis atmosphere where I felt comfortable and appreciated. Really honest feel to the service. Didn't feel that I was being scammed. Very happy with the visit and will return. More