Mercedes-Benz of Midlothian - Service Center

Great service every time! Brian has great communication on the condition what need to be done and when the vehicle is ready! The prices are very reasonable for a Mercedes dealer! on the condition what need to be done and when the vehicle is ready! The prices are very reasonable for a Mercedes dealer! More

Beyond my expectations. Good experience! I would recommend to friends. I don’t need to use 25 words to say I’m very satisfied with the service. recommend to friends. I don’t need to use 25 words to say I’m very satisfied with the service. More

Work completed on time as requested.Car is always Work completed on time as requested. Car is always returned cleaner then when brought in for service. Easy to drop off and pick up. Highly recommen Work completed on time as requested. Car is always returned cleaner then when brought in for service. Easy to drop off and pick up. Highly recommend this dealership More

We are a Mercedes family and have been for some time. We live in Williamsburg and found that we could not trust our BLUETEC emission upgrade to the local MB dealer. The trip to Richmond was well worth the t live in Williamsburg and found that we could not trust our BLUETEC emission upgrade to the local MB dealer. The trip to Richmond was well worth the time, the service was superb our loaner car was a very nice 2020 C class. All work was accomplished as per the MBUSA emission control upgrade, the only issue I have is that many of the components are remanufactured. But in light of the add'l emission control extended warranty I don't think it matters too much. Our service advisor was Travis Melton and he did an excellent job of keeping us appraised of the upgrades progress. More

My Mercedes service department has been excellent. I will make sure my co-work understand that this dealership is one the best in the of Virginia make sure my co-work understand that this dealership is one the best in the of Virginia More

Brian Parker and the Techs did an outstanding job of identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much More

JD was extremely thorough, professional and great to work with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. More

Wish there was more customer parking spaces and a more pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online service appointment web page works very well. More

This was the best visit I have had at the dealership. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. More

Excellent service provided by Travis Melton. Have been coming here for service for several years and have always had professional and competent service from each of the service writers. coming here for service for several years and have always had professional and competent service from each of the service writers. More