Mercedes-Benz of Midlothian - Service Center

Scott Lambert in the service department saved Christmas! We had a flat tire on our G Wagon passing through VA and Scott and his team were able to get us back on the road in record time. We made it safely We had a flat tire on our G Wagon passing through VA and Scott and his team were able to get us back on the road in record time. We made it safely to our destination only slightly behind schedule. Many thanks to Scott and his friendly team at Mercedes-Benz of Midlothian! More

Very pleased with service and dialogue with service rep. However, check-in process could have been better. Person “on duty” in the drive-in bay said he couldn’t check in and I that i had to find my service However, check-in process could have been better. Person “on duty” in the drive-in bay said he couldn’t check in and I that i had to find my service rep. He also said he was unable to look up that persons name or my appointment info. This wasn’t a major inconvenience, just unexpectedly clunky for such an otherwise extremely well run and responsive service dept. Puzzling. More

People there always very friendly and the service to my vehicle was thorough and efficient. vehicle was thorough and efficient. More

I am always skeptical of dealership maintenance but was very satisfied with the MB-Midlothian service department. They were professional , courteous and capable to handle the recall and fuel hose issue. Th very satisfied with the MB-Midlothian service department. They were professional , courteous and capable to handle the recall and fuel hose issue. The atmosphere of the service and showroom was very pleasant. More

I have always been pleased with the high level of professionalism, courtesy and consideration of M-B employees. professionalism, courtesy and consideration of M-B employees. More

Took extra step to confirm the problem and followed up to make sure I was satisfied make sure I was satisfied More

Representative works hard to ensure customer satisfaction and quality services received. Agent worked hard to ensure problem was resolved. and quality services received. Agent worked hard to ensure problem was resolved. More

The great service provided is one of the main reason I own a Mercedes vehicle. own a Mercedes vehicle. More

Service tech was very helpful, courteous and professional. However, the person checking the cars in was not personable and did not acknowledge us while we stood there waiting. We had to initia professional. However, the person checking the cars in was not personable and did not acknowledge us while we stood there waiting. We had to initiate a very curt dialogue with him. More

excellent service, held up a bit for customers ahead of us, but hey not that long so no problems. I realize that waiting is part of the process. Work was done quickly and correctly. Nothing to stop a five us, but hey not that long so no problems. I realize that waiting is part of the process. Work was done quickly and correctly. Nothing to stop a five star rating! Actually it was an enjoyable experience. More