Mercedes-Benz of Midlothian - Service Center

Travis had the situation identified and resolved quickly. I drive pass another MB service department to come to Midlothian for service. I drive pass another MB service department to come to Midlothian for service. More

Tink was so helpful and knowledgeable about what I needed to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car. to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car. More

The service manager communicated with me about concerns that I expressed. My car was ready in a timely manner. that I expressed. My car was ready in a timely manner. More

Service Manager Wilder made things right with a mistake. Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make cust Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make customers pay this charge as this is your problem or war between corporations (Mercedes and Credit Card Services). You need to work this out and stop making us (the customers) pay for your war. This may keep me from coming back to Mercedes for service. I use credit card for the security and do not use my debit card as it is more easily frauded. More

It was a true pleasure to deal with Rick Nelson was exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking at me and not listening to me. Speaking with someone that doesn't talk to you like you are an idiot about cars was very refreshing. He took the time to hear the problem and make an accurate assessment for the technician to go on. Even though you were too busy to get to my vehicle this time, i feel the technician would have been able to help me given the description Rick wrote up. I will bring the vehicle back when your service dept is not so busy, cant afford to not have my vehicle. More

Exceptional customer service! Travis has been a very professional, responsive, and informative service advisor for over 4 years. Travis has been a very professional, responsive, and informative service advisor for over 4 years. More

Top notched service, I really was impressed with the expedient service of the person who handled my emergency. expedient service of the person who handled my emergency. More

Scott was excellent and very thorough with my visit explaining the costs of the car repairs needed. explaining the costs of the car repairs needed. More

My service advisor, Allan was prompt and communicated my service needs and was polite and courteous as always. service needs and was polite and courteous as always. More

Excellent service advisors, Work completed as scheduled without issues. No complaints. Never an upsell. If you know exactly what you want done, there is no pressure to have additional work done. Howev without issues. No complaints. Never an upsell. If you know exactly what you want done, there is no pressure to have additional work done. However, the mechanic will check the entire vehicle and give you a good idea when other service is necessary (such as worn brake pads nearing end of life). More