Mercedes-Benz of Midlothian - Service Center

The Service Department was speedy and efficient in taking care of my State Inspection. I had a family medical issue I had to address therefore I needed my service completed as soon as possible. It was ready care of my State Inspection. I had a family medical issue I had to address therefore I needed my service completed as soon as possible. It was ready to go in record time. Thank you. More

I don’t expect to pay CC fees for using CC to pay for my car services. If think it’s very petty of MB. car services. If think it’s very petty of MB. More

Alan Mansfield, service department is the best service advisor I have dealt with in Midlothian. Knowledgeable, patient, kind. Miss Mr.Ron West, g m advisor I have dealt with in Midlothian. Knowledgeable, patient, kind. Miss Mr.Ron West, g m More

The service is always punctual with great communication! Scott Lambert is very helpful and explains everything thoroughly. Scott Lambert is very helpful and explains everything thoroughly. More

Professional and courteous service. Communication was prompt and consistent throughout the entire repair. Very easy to work with. Communication was prompt and consistent throughout the entire repair. Very easy to work with. More

I think the service department representative Rick I was very knowledgeable and explained what services the vehicle was going to need. He kelp me informed and texted me on updates. No problems and would hig very knowledgeable and explained what services the vehicle was going to need. He kelp me informed and texted me on updates. No problems and would highly recommend Rick to all. More

Scott was very helpful and informative. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful. More

Excellent work done by Scott Bruington. Was very easy process and will definitely leverage their services again Was very easy process and will definitely leverage their services again More

Service was professional and timely. The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and init The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and initial review of the work needing to be done. Seeing what the technician sees and the recommendations are a great incentive in building trust related to required or needed repairs. Also texting during the steps of repair so that if I’m waiting or needing to get back to the dealership if I’ve left to do other things during the repair would help. Finally, text to pay. Sending a link for repairs with the invoice amount and approve via the card on file would be a nice added feature to cut down time at the dealership. As an added feature? Better snacks and contrails in the waiting area… but that’s me being spoiled by my previous dealership. More

Very professional and caring people. They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommen They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommend. More