Mercedes-Benz of Midlothian - Service Center

Alan Mansfield is the best. If it wasn’t for his kindness, I’m not certain that I would be in another Mercedes. If it wasn’t for his kindness, I’m not certain that I would be in another Mercedes. More

They provided good service, very timely and professional. They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given them a five star rating. More

Service was quick and Alan was great at communicating. I had requested an alignment but he said they checked and I did not need one (this is a rare occurrence!). One less star because I asked for a state I had requested an alignment but he said they checked and I did not need one (this is a rare occurrence!). One less star because I asked for a state inspection when we were talking on the phone but it was not completed. Be advised there is an extra 3% fee to use a credit card. More

Service could’ve been better. Had to bring my vehicle in to get serviced. The loaner I received was dirty and only had just below half a tank of gas. Being that fuel and cleaning Had to bring my vehicle in to get serviced. The loaner I received was dirty and only had just below half a tank of gas. Being that fuel and cleaning the vehicles is on site this should be standard and should’ve been done prior to. When I picked up my vehicle I didn’t see any plastic inside which I thought typically is done to prevent any transferring of oils, dirt, mechanical residue, etc. and simply best practices More

Service Advisor Rick communicated well and made sure my customer service experience was top notch. He told me exactly what to expect and he and the service department had my car in and out efficiently! customer service experience was top notch. He told me exactly what to expect and he and the service department had my car in and out efficiently! More

Its always a pleasurable experience to have my car serviced. The Service Advisors and Managers have always been polite, patient and and informative. Not a long wait time. This is a great dealership! serviced. The Service Advisors and Managers have always been polite, patient and and informative. Not a long wait time. This is a great dealership! More

Dealership staff are always nice and accommodating. Scott is my advisor and he is wonderful. Very responsive and is sure to explain everything to me. Scott is my advisor and he is wonderful. Very responsive and is sure to explain everything to me. More

Always a pleasure the Midlo Mercedes is the best in Richmond. I do t shop anywhere else Richmond. I do t shop anywhere else More

Not providing a good shuttle service when the car is going to stay there for the rest of the day, no loaner car either going to stay there for the rest of the day, no loaner car either More

I am never disappointed in the service that I receive at your dealership. I have grown to appreciate our relationship we’ve built for the past 9 years. I look forward to continuing. your dealership. I have grown to appreciate our relationship we’ve built for the past 9 years. I look forward to continuing. More