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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
805 Reviews

805 Reviews of Mercedes-Benz of Midlothian - Service Center

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September 20, 2024

This dealership was amazing. I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department d More

by SONNYRVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheyne Hoke
September 19, 2024

The service I received yesterday from our new Service Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a tri More

by creadie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
September 15, 2024

Thanks to the service advisors due diligence the issue with our repair was solved successfully. More

by tudortucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
September 15, 2024

Great experience! ! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle. More

by Tharza469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Ms. Regina’s service was very good and hospitable during my time at the dealership . I definitely appreciate her meeting my needs of the loaner and the promptness of getting me in and out.. More

by THEODORE9691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

I was worried with the takeover of Mercedes-Benz of Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Mi More

by NCT852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Once you’re in the queue, they do pretty good. They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took t More

by HEDRICKDR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Everyone is very friendly at this dealership. The service folks were all upfront and honest. I will definitely use them again for my dealership needs. More

by JIMSHORNE
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Extremely happy with the service I received. They surprised me by getting it done early! More

by joelglasgow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Always a great experience! On this most recent visit they went above and beyond!! Very professional and very considerate!!. More

by CAPTDAN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilder
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