Mercedes-Benz of Midland - Service Center

"Scuffed wheel on my new car" I went through the bank drive in last week, and as I was exiting the drive through lane I turned a bit too soon and scuffed the right rear wheel of my I went through the bank drive in last week, and as I was exiting the drive through lane I turned a bit too soon and scuffed the right rear wheel of my new E 350 on the curb! I barely had 1,500 miles on the car. I called my sales person, and he scheduled me in to have the wheel re surfaced (much, much cheaper than a new wheel). Aaron Wickander contacted me by email to confirm the appointment. I dropped the car off, and when it was ready Aaron notified me. He kept me informed while they had the car, and it was ready when I arrived. He greeted me personally, and walked to the car with me, while I inspected the wheel. I am amazed at the wheel repair. The refinishing job was absolutely perfect, and so was the level of service I received from Aaron. That is why I have been a customer since 1992. More

Treated as their most valued customer. I was warmly greeted by the Service Manager, Aaron Wickander when I arrived to have my car serviced. He treated me as though I was his most valuable c I was warmly greeted by the Service Manager, Aaron Wickander when I arrived to have my car serviced. He treated me as though I was his most valuable client, even as I explained I only needed a few service items that needed attention. He arranged for a driver to take me home. The driver was was exceptionally pleasant and thoughtful on the 15 minute journey. Before I arrived home, I had already received an email confirmation of the work to be performed along with contact information for Aaron in case I had any questions. The service items took a few days to complete but Aaron kept his word and ensured the the job was completed and all quality checks were performed. This added value to my experience. I'm very happy to see Alderson treats the customer as though it is their privilege to serve. I've been to other car dealerships and get treated as though I am a nuisance and lucky to get eye contact or a greeting. Seems everyone is constantly looking at their smartphones. I'll be a repeat customer at Alderson and I'll ask to do business with Aaron Wickander. More

Awesome Service!! Aaron Wickander and the entire staff of Alderson Motors made my service so easy!!! Hard to find great service anymore and Alderson always goes over a Aaron Wickander and the entire staff of Alderson Motors made my service so easy!!! Hard to find great service anymore and Alderson always goes over and above to make sure everything is taken care of and they do it with a smile on their face! Thank you!! More

Great job servicing my car Aaron Wickander made the service process easy and smooth, everything was great. My car looked great after the service, washed and vacuumed, another re Aaron Wickander made the service process easy and smooth, everything was great. My car looked great after the service, washed and vacuumed, another reason I love my dealer. Max More

Service review Aaron Wickander did an excellent job in quickly checking me in/having a loaner ready, keeping me updated with the progress of my vehicle throughout th Aaron Wickander did an excellent job in quickly checking me in/having a loaner ready, keeping me updated with the progress of my vehicle throughout the day, and completing/explaining the repairs that were needed. Kudos on a professional job well done. More

quick and easy Came in got work done and they even washed my car all good plenty to eat and drink and all were very friendly while I was waiting Came in got work done and they even washed my car all good plenty to eat and drink and all were very friendly while I was waiting More

Routine 1 year service I appreciated the use of text to convey information regarding my car's scheduled service. When I dropped my car off, Dakota Hampton was efficient duri I appreciated the use of text to convey information regarding my car's scheduled service. When I dropped my car off, Dakota Hampton was efficient during the check-in process and had me on my way quickly. When the service was completed, I was notified and arrangements were made for shuttle service. Check out process was just as efficient. Thanks, Dakota. More

Great service I took my Mercedes GLK 350 for its first service at the Midland, TX Alderson Dealership. I was greated and had the door held for me as soon as I pulle I took my Mercedes GLK 350 for its first service at the Midland, TX Alderson Dealership. I was greated and had the door held for me as soon as I pulled up which hasn't ever happened for me at any previous dealer I bought vehicles for. I was instantly helped by the beautiful receptionist and met with Dakota Hampton who took my information and gave me details on my service. He made sure the service technicians would check out the problem I was having with my cigarette lighter as well. He gave me a number I was able to communicate through to get updates on my car which was great. Once my service was done and my car was cleaned inside and out, I met the service manager Arthur and he tried to help me with the cigarette lighter problem as well. The problem didn't appear with them around (of course) but I was reassured if it continued they would do their best to fix is. Sure enough 10 min after leaving the dealership the problem occurred. I had 42 percent battery life and within that 10 minutes the battery dropped to 33 percent while on the charger. Then the chargers connection began to come and go like it had been prior to bringing it to the dealer. I even bought a brand new charger. Overall I had a good experience with this dealership. More

Dakota Hampton I appreciated the personalized attention through text that I received from Dakota Hampton. It allowed me to both receive and ask for information about I appreciated the personalized attention through text that I received from Dakota Hampton. It allowed me to both receive and ask for information about the status of my repair. Response was very prompt and helpful. More

Great Customer Service I have never had a problem with Alderson's service. Everyone is polite. All their repairs have been conducted in a thorough manner, and my car is al I have never had a problem with Alderson's service. Everyone is polite. All their repairs have been conducted in a thorough manner, and my car is always returned cleaner than when I left it. More