Mercedes-Benz of Midland - Service Center

Scheduled maintenance I was met by my service rep Aaron Wicklander. He explained the service, cost, and time to complete. Everything went smoothly as Aaron mentioned. After I was met by my service rep Aaron Wicklander. He explained the service, cost, and time to complete. Everything went smoothly as Aaron mentioned. After the completion of the service he was able to get my vehicle alignment performed which surprised me that I did not have to schedule another appointment for a different day. Thanks Aaron for your professionalism and courtesy provided to me. More

Regular scheduled maintenance. Brought my vehicle in for scheduled service and received interaction with Dakota Hampton and Jasmin Garvin. Both has been professional, knowledgeable, Brought my vehicle in for scheduled service and received interaction with Dakota Hampton and Jasmin Garvin. Both has been professional, knowledgeable, and took care of clients well. Never cease to satisfy. Totally recommendable. More

Polite service Very good service adviser. His explanation of my problems with a car was very convincing. No waiting time for rental car. Expedient service. Good in Very good service adviser. His explanation of my problems with a car was very convincing. No waiting time for rental car. Expedient service. Good information. More

Lightning fast and courteous service This dealership is the standard that ALL others should strive for. I have nothing but praise for Dakota, Aaron and everyone else working at his servic This dealership is the standard that ALL others should strive for. I have nothing but praise for Dakota, Aaron and everyone else working at his service department. It is STELLAR! More

Warranty service Didn't have to wait but few minutes. Aaron apologized for being tied up with customer and my wait. He explains everything in detail. Couldn't be an Didn't have to wait but few minutes. Aaron apologized for being tied up with customer and my wait. He explains everything in detail. Couldn't be any more friendly & helpful. More

Service on Airstream Sprinter 3500 Bus I just purchased an Airstream 3500 sprinter interstate ext bus in Tucson AZ. In driving back from Tucson to Lubbock, Texas a engine lite came on the d I just purchased an Airstream 3500 sprinter interstate ext bus in Tucson AZ. In driving back from Tucson to Lubbock, Texas a engine lite came on the dash. I call Alderson in Lubbock and was directed to their truck service in Midland ,Texas. I drove down on a Monday to Midland and had the bus checked. I met Dakota Allen , service rep., who gave me great service.at the midland dealership. He ordered a part for me and set up appointment for me on Thursday to have part replaced. It is a 125 mile drive to Midland. I arrived Thursday morning and the part was replaced in 1 hour and thirty minutes. I was back in Lubbock by lunch time. Dakota Allen was excellent in explaining problem, ordering part and replacing part in record time. Over the last 45 years I have dealt with David and his father Jack Alderson purchasing many cars. We have been personal friends for many years. The midland dealership and Dakota Allen gave me the great service Alderson has been known for in Lubbock, Texas. More

Excellent service & hospitality Service for maintenance and recall was done with experience quality. Dakota Hampton was an excellent service advisor. Work was done in a reasonable am Service for maintenance and recall was done with experience quality. Dakota Hampton was an excellent service advisor. Work was done in a reasonable amount of time. More

Battery Check Over the weekend, my car would not start. Service Dept was already closed by my salesman, Frank Aranda, helped me troubleshoot it. Although, i was not Over the weekend, my car would not start. Service Dept was already closed by my salesman, Frank Aranda, helped me troubleshoot it. Although, i was not able to start it, once i was able to get it a jump start on Monday a.m. i drove to Alderson Motors in Midland and promptly i was greeted at the door by Arthur Montoya. He had no idea i was coming in and he attended to me quickly, they offered coffee, a ride and even pastries. I decided to wait on the car because i figured it was the battery and didn't take them long to replace it under the warranty and even took the time to wash my car. They constantly checked on me in the waiting room. Even my previous salesperson, Mr. Aranda, would come and visit with me and even talked about some of the new arrivals. Great Experience and reminds why i purchase my vehicles from them. More

Needed to have my car serviced I was visiting in Midland and needed my car serviced and my gas tank door repaired, I called on Monday morning and they were able to service my car th I was visiting in Midland and needed my car serviced and my gas tank door repaired, I called on Monday morning and they were able to service my car that day, unfortunately they did not have the part for gas tank, I'll have that taken care of at my home dealership. Dakota Hampton was prompt and efficient, everyone I dealt with at the dealership was friendly and went out of their way to assist me. More

Service trip We have purchased two vehicles at Alderson, and have had several other vehicles serviced there. The service department is excellent and we have alway We have purchased two vehicles at Alderson, and have had several other vehicles serviced there. The service department is excellent and we have always received outstanding service, especially from Dakota Hampton. More