Mercedes-Benz of Midland - Service Center

Feel like Dealership does not value my business. Bought a New S550 2015. Love the car. Every time it rains my mud flaps go out. Alderson has fixed them each time. Last week had same problem took car Bought a New S550 2015. Love the car. Every time it rains my mud flaps go out. Alderson has fixed them each time. Last week had same problem took car into dealer to fix without appointment. They gave me a loaner car. Had to return loaner because I did not have garage door opener. So took my S550 back and agreed I would bring it back and they would loan me another car. Brought back to get a loaner and the Service Department manager said, "NO"! to another loaner car. Wasted my time. He was very rude to me. I do not feel like a valued customer. Gave Sergio Rivera (service manager) every opportunity to make some kind of inkling of apology but never got it. Finally serviced my car and gave me my car back unwashed with Service Light on and some kind of tire issue. When I make a turn it swerves and it is not handling quite right. I have no doubt Service Dept. can fix it. BUT pretty sure they have no desire to apologize for how rudely I was treated by service manager. Mainly wasting my time going back to dealership, after I was told to come back for another loaner and then treated as if I was making it up. Wow! There is more to the story... I bought 2 brand new cars from this dealership and planned to buy another. After being treated so rudely by service manager and have yet to receive apology from him I think I will pass. Mercedes Benz are my favorite cars and the dealership is less than a mile from my house, One reason I bought it. Customer service and a little kindness goes a long way. Too bad Sergio Rivera Service Manager has decided I am not worthy of some kind of apology. Seriously had he apologized even in the slightest bit I would have been satisfied. BUT my car was returned to me with a service light on and I feel like I am not a Valued Customer. More

Very poor service They take a very long time to do any service. They rarely give you any updates and expected the customer to call and check the status of the work. Had They take a very long time to do any service. They rarely give you any updates and expected the customer to call and check the status of the work. Had to return our Mercedes 5 times to get one issues corrected and it took 6 months to correct More