Mercedes-Benz of Midland - Service Center

I have had my mercedes for going on 2 years. I have had terrible service since my service appt. First time, they were not prepared and ended up having to have a loaner for about 2 months. I have had terrible service since my service appt. First time, they were not prepared and ended up having to have a loaner for about 2 months. Driving away from the dealership with that loaner a rock hit the windshield and cracked it causing me to pay for the repair after my insurance paid for part of it. I had my second service appt and specifically told them that my mercedes me app that remote starts and remote locks was not working and that it needed to be repaired. I told them this prior to my arrival for my service to my vehicle. Of course that was not fixed and reason was miscommunication. Not sure how that is possible since I specifically said remote start and remote lock. They thought it was the bluetooth! Where did I say bluetooth?! I get there also having asked for a loaner vehicle due to me being from out of town. No loaner. So ended up spending 40.00 for uber because either their shuttle was in Odessa, not around or whatever excuse they came up with. Needless to say I need a new sensor! I called today to see if my sensor had come in, they had my account under another name! how that happens is beyond me but found it, I asked for a loaner said they couldn't guarantee me one. Mind you, I have to drive back because they didnt get it right the first time. So I am suppose to call to remind them to get me a loaner? Should I call every hour on the hour or how often? I would think that as much money as we spend on a mercedes that the least we could get is exceptional service. I am not sure quite how to relay information to anyone there because it always seems that someone doesn't understand. More

The service department is excellent. The service manager, Arthur Montoya, really knows the meaning of customer service. He was our advocate in dealing with Mercedes USA and stayed at i The service manager, Arthur Montoya, really knows the meaning of customer service. He was our advocate in dealing with Mercedes USA and stayed at it until our situation was resolved. We would highly recommend Mr. Montoya and Mercedes Benz of Midland. More

Brianna in service doesn’t respond to emails, voicemails or answer her phone. I called and they said they would email her and the service manager today to contact me and don’t hear from anyone. Incompetent, or answer her phone. I called and they said they would email her and the service manager today to contact me and don’t hear from anyone. Incompetent, worthless, liars. More

Brianna Lara was again a great help and guided me through the repair on my Sprinter van and the pricing was as quoted and fixed in the time frame she noted it would be. My vehicle is now back on the road wit the repair on my Sprinter van and the pricing was as quoted and fixed in the time frame she noted it would be. My vehicle is now back on the road without a check engine light and runs great. Thanks. More

My experience in dealing with my Service Advisor Brianna Lara and the Cashier Kayla has really been great! Brianna has proven that she cares about my happiness as a customer. Lara and the Cashier Kayla has really been great! Brianna has proven that she cares about my happiness as a customer. More

Service was efficient, genuinely seemed to care about the customer. Was on the phone and text routinely to keep us updated. Kristen was excellent! Would be glad to get my car serviced here again! customer. Was on the phone and text routinely to keep us updated. Kristen was excellent! Would be glad to get my car serviced here again! More

Everyone at the service center was great! Was greeted and welcomed, and service was excellent. The young lady that helped us was constantly keeping us updated on service. welcomed, and service was excellent. The young lady that helped us was constantly keeping us updated on service. More

Alderson Mercedes not only offers a fleet of superior vehicles, it’s their Service Department that stands head and shoulders above the rest of the crowd. Kristen Baker shows genuine care and concern for vehicles, it’s their Service Department that stands head and shoulders above the rest of the crowd. Kristen Baker shows genuine care and concern for every question or issue I’ve ever had with my vehicle. Besides a team of service experts and having a loaner car available, Mr Smiley (who escorts me to my car) is the most delightful employee and a real asset to their team! More

Isaac Espinosa provided excellent diagnosis and repair of my Mercedes. Provided excellent feedback on repair prognosis. Loaner Mercedes much appreciated, as well as the courtesy wash. my Mercedes. Provided excellent feedback on repair prognosis. Loaner Mercedes much appreciated, as well as the courtesy wash. More

Could not be more pleased. 7th Mercedes I have owned that they have serviced and not a complaint one. Yes, it is expensive. So are the cars. Expect it. they have serviced and not a complaint one. Yes, it is expensive. So are the cars. Expect it. More