Mercedes-Benz of Miami - Service Center

Appalling diagnosis. Didn’t solve the problem with the vehicle. For something very simple wanted to charge expensive service. Didn’t solve the problem with the vehicle. For something very simple wanted to charge expensive service. More

Took my car in for service and it was a very smooth and easy process. I got an Uber back to my office and got picked up in time to get my vehicle. They even cleaned the back seat of my vehicle at no cost. easy process. I got an Uber back to my office and got picked up in time to get my vehicle. They even cleaned the back seat of my vehicle at no cost. Highly recommend them. More

The service manager, Mr. Richardson is amazing. He is very conscious of providing excellent customer satisfaction and service and extremely patient, compassionate and caring. Richardson is amazing. He is very conscious of providing excellent customer satisfaction and service and extremely patient, compassionate and caring. He goes above, and beyond to make sure that his customers are treated with respect and decency. More

did not put my car back together the Right way just tried to talk to tech but he did not know his job you can say the car is old fix like I brought it in tried to talk to tech but he did not know his job you can say the car is old fix like I brought it in More

My case is a brand new GLB 250 black with 8 months old: 1.) They charged me for a new Battery as the old one was DEAD in only 8 months Alen said: "Brother, you forgot lights on during the night. That's i 1.) They charged me for a new Battery as the old one was DEAD in only 8 months Alen said: "Brother, you forgot lights on during the night. That's it brow!" 2.) His Director acted in the same "care" with customers: very unfriendly and not professional 2.) My got stopper there 5 days and they gave me 1 UBER This is what I get for a US$60k car I bough only 8 months ago! Tkss Fabio More

Excellent servicie and a very professional Team. Thank you very much Carlos Guerrero. Great experience. Thank you very much Carlos Guerrero. Great experience. More

We finance two cars the dealers were great but when it comes to the service at the dealer, agency, I wasn’t happy at all. I was disappointed and the service wasn’t good. comes to the service at the dealer, agency, I wasn’t happy at all. I was disappointed and the service wasn’t good. More

The dealership was patient with our being out of the country and charged what we believe are very fair rates for the service rendered. Most importantly, they appear to have fixed the problem. country and charged what we believe are very fair rates for the service rendered. Most importantly, they appear to have fixed the problem. More

Poor communication, delay in completing the job,, returned the vehicle to me and the tire alignment was off and air conditioner not working. The location is convenient and service staff friendly, I returned the vehicle to me and the tire alignment was off and air conditioner not working. The location is convenient and service staff friendly, I hope they can improve. I will be taking my G550 to another service center to check this dealership didn’t do additional harm to my car. As a devout Mercedes client, my suggestion is to read the reviews and take them seriously, do not leave your car there without a clear plan from service team, have mediocre expectations and plan on not getting your car returned on time. Overall avoid this place if you are die hard Mercedes enthusiast. Go north or south the extra few miles to a different service center. More

The problem was sold in 1 day ! Thank you very much Carlos ! We got new tires installed and we’re driving again in the beautiful Mercedes ! Thank you very much Carlos ! We got new tires installed and we’re driving again in the beautiful Mercedes ! More