Mercedes-Benz of Miami - Service Center

6 issues 2 fixed 17 days in shop ended up with water leak on a negligent window pin change. No follow up afterwards. on a negligent window pin change. No follow up afterwards. More

Angel Perez made my experience 10++++ He was professional + on point from his first follow up call! He gave awesome recommendations + shared resolutions that I would not have otherwise known. I cannot sing e + on point from his first follow up call! He gave awesome recommendations + shared resolutions that I would not have otherwise known. I cannot sing enough praise for this gentlemen. He always gave me his full attention + did not rush me in any way. Angel went above ... way above my expectations. I originally purchased my Mercedes in Delray + my experience was not so great. Angel changed that around for me therefore because of Angel my next purchase will be at his location! Thank you Angel! You Rock! More

Carlos Guerrero was extremely helpful in getting my vehicle in and out quickly. He kept me informed throughout the repair and was very pleasant to deal with. vehicle in and out quickly. He kept me informed throughout the repair and was very pleasant to deal with. More

The worst experience EVER. I when there last Saturday and the guy tookcare me told me I have two more service it was come first millege or year so after that he told me my car I when there last Saturday and the guy tookcare me told me I have two more service it was come first millege or year so after that he told me my car need a replace tire four all-them[ [4 ] and the funny thing it was the a week before I change one of the tire due that It was a need it. I decline of course due that saw it was a lie to me try to sell me am ripped me off just because am a women lol . He told me it will take 3 thru 4 hours due the service he ask me if I want to way or send me a uber I said send me home I left and hour late he call me and told me the service it won't be cover and I have to pay 700 hundred and something I declined of course due that I got so mad first all he said it was cover and later up y he said not I just think he couldn't with the tire now he try with the service or He is new or absolutely they being training to rip-off the customer like me . .....,.,., More

The worst experience ever. If I could give a -10 stars I would. Customer service inexistente. Please beware! If I could give a -10 stars I would. Customer service inexistente. Please beware! More

I had to leave my car which ended up for 2days. And wasn’t given a loner. I was asked if I reserved one. Why would I reserve one if I didn’t know I would need to? I’m a loyal Mercedes customer for And wasn’t given a loner. I was asked if I reserved one. Why would I reserve one if I didn’t know I would need to? I’m a loyal Mercedes customer for over 20 years most of the time with 2cars .not the right thing to do!! More

Excellent service great communication whit the sales person on time and the van is working great person on time and the van is working great More

Didn’t drive the convertible that much last year, had 1800 miles total, but the year was up so the car maintenance alert kept coming on. Made the appointment online, got the email confirmation, drove dow 1800 miles total, but the year was up so the car maintenance alert kept coming on. Made the appointment online, got the email confirmation, drove down to the dealership, dropped off the car, checked in with Alex, got the video explanation from the technician. Was told 2 hours, took exactly 2 hours, ordered some food from nearby via DoorDash, had a picnic on the grass with my dog, helped myself to water and coffee from the dealership. Everything went as smoothly as expected. More

I will recommend it to anybody and I believe they will have the same satisfaction Ihad have the same satisfaction Ihad More

Cesar was really helpful. He kept me well informed during the whole repair process. I give him 5 stars and also all other staff at dealership was very friendly. He kept me well informed during the whole repair process. I give him 5 stars and also all other staff at dealership was very friendly. More