Mercedes-Benz of Miami - Service Center

Re: Service dept - Another AutoNation South Florida dealership with sub-standard customer care My brand new 2023, less than 2 month old, electric ESE 350+ vehicle malfunctioned with a screen message t dealership with sub-standard customer care My brand new 2023, less than 2 month old, electric ESE 350+ vehicle malfunctioned with a screen message that said the following- "Cooling system malfunction, reduced drive performance, service required" I was leaving town in 6 days, for 3 weeks, with Dr appointments and many important things to get done before I departed This dealership offered the following options: 1. Have my car towed to the dealership at a charge of $150.00 2. No loaner car available for 6 days, until the actual day of my flight 3. Once my vehicle was repaired, I would have 24 hours to have it picked up from the dealership or be charged a daily storage fee 4. Leave my car unrepaired with the malfunction for 3 weeks and bring it in for service when I return With that, I spoke with a service supervisor and the service manager, neither of which offered any other options As things turned out, I contacted Mercedes corporate Customer Care who towed the car at no charge to me to another dealership The issue was significant and my car took over 30 days to repair so if had I waited - I would have been without my vehicle for 7 weeks Without a doubt, extremely disappointed in the car and even more so in the lack of customer care and service from multiple AutoNation dealerships Unacceptable More

Whenever I visit the Miami dealership I receive excellent service. My service advisor Rafael Marzo is always very professional and attentive in advising me about my vehicle. It’s very refreshing to have a de service. My service advisor Rafael Marzo is always very professional and attentive in advising me about my vehicle. It’s very refreshing to have a dealership that considers customer service just as important as its own financial gain. More

Very knowledgeable and experience service ce team. Nice environment at the dealer, waiting time basically nothing Nice environment at the dealer, waiting time basically nothing More

The service was excellent and the dealer is very beautiful and clean. And the people that war there was very nice. beautiful and clean. And the people that war there was very nice. More

Rafael (From service) has been the service adviser that I've been working with for the past two years. He provides a great and welcoming service. I hope to continue working with him as long as I drive Merc I've been working with for the past two years. He provides a great and welcoming service. I hope to continue working with him as long as I drive Mercedes. More

Went the extra mile. Filmed my auto.Timely got me home.Service analyst kept me fully informed. Filmed my auto.Timely got me home.Service analyst kept me fully informed. More

Muy bueno y eficiente en cuanto al servicio del vehiculo y muy buena atención y y muy buena atención y More

Thank you so much I really appreciate it. Was very personal and helping. Thank you Was very personal and helping. Thank you More

They fixed my S63 front bumper at their collision center, they say they are not the same company, but I made the payment at the Mercedes-Benz of Miami. The insurance process took some time, and during that t they say they are not the same company, but I made the payment at the Mercedes-Benz of Miami. The insurance process took some time, and during that time they left my vehicle under the sun. Because of that the dashboard and the doors' leather got bad, it is sticky and the leather covers are swelled. Before I left my car there I haven't got any issue with that. They don't take any responsibilities, they don't return my calls. More

Siempre es grato ir al dealer la atención es muy buena y muy profesional siempre soy atendido por César Leon muy profesional y me siento muy buen atendido siempre resuelvo mi problema en menor tiempo posibl muy profesional siempre soy atendido por César Leon muy profesional y me siento muy buen atendido siempre resuelvo mi problema en menor tiempo posible y a buen precio More