Mercedes-Benz of Miami - Service Center

Ingnacio os an excellent representative. He always makes should that you have a great experience. He always makes should that you have a great experience. More

Priscilla was amazing. We were able to make an appointment quickly, her communication was exceptional and she arranged for pick up and drop off. Highly satisfied! We were able to make an appointment quickly, her communication was exceptional and she arranged for pick up and drop off. Highly satisfied! More

Worse service ever , I own a gle 350 2022 and bought a warranty for my tires, I bring my wife's car to this dealer to change the rear tire because has a screw on the side of the tire, tires shops said thi warranty for my tires, I bring my wife's car to this dealer to change the rear tire because has a screw on the side of the tire, tires shops said this tired have to be replaced so i bring the car to the dealer to replaced the tire because as I said I bough an expensive warranty for tires, this guy's in the dealer dident want to replaced. More

They provide excellent customer service and the staff is very knowledgeable. It’s a very pleasant environment. very knowledgeable. It’s a very pleasant environment. More

I went in for service for the same problem that wasn’t fixed originally again fixed originally again More

I have been using Mercedes Benz of Miami for the las three years as my principal car dealer because the honesty and transparency of the employees. Those employees that make us feel that way are Katherin three years as my principal car dealer because the honesty and transparency of the employees. Those employees that make us feel that way are Katherine Benitez as my seller specialist, Raul from Financial Department and Carlos from Services Department . More

I SERVICE AS USUAL WAS OUTSTANDING AND ABOVE BOARD I RECCOMEND YOUR SERVICES TO MY FRIENDS RECCOMEND YOUR SERVICES TO MY FRIENDS More

Alen was fabulous. His quote was accurate and he was attentive to the time and coordinated interim transportation. His quote was accurate and he was attentive to the time and coordinated interim transportation. More

Re: Service dept - Another AutoNation South Florida dealership with sub-standard customer care My brand new 2023, less than 2 month old, electric ESE 350+ vehicle malfunctioned with a screen message t dealership with sub-standard customer care My brand new 2023, less than 2 month old, electric ESE 350+ vehicle malfunctioned with a screen message that said the following- "Cooling system malfunction, reduced drive performance, service required" I was leaving town in 6 days, for 3 weeks, with Dr appointments and many important things to get done before I departed This dealership offered the following options: 1. Have my car towed to the dealership at a charge of $150.00 2. No loaner car available for 6 days, until the actual day of my flight 3. Once my vehicle was repaired, I would have 24 hours to have it picked up from the dealership or be charged a daily storage fee 4. Leave my car unrepaired with the malfunction for 3 weeks and bring it in for service when I return With that, I spoke with a service supervisor and the service manager, neither of which offered any other options As things turned out, I contacted Mercedes corporate Customer Care who towed the car at no charge to me to another dealership The issue was significant and my car took over 30 days to repair so if had I waited - I would have been without my vehicle for 7 weeks Without a doubt, extremely disappointed in the car and even more so in the lack of customer care and service from multiple AutoNation dealerships Unacceptable More

Whenever I visit the Miami dealership I receive excellent service. My service advisor Rafael Marzo is always very professional and attentive in advising me about my vehicle. It’s very refreshing to have a de service. My service advisor Rafael Marzo is always very professional and attentive in advising me about my vehicle. It’s very refreshing to have a dealership that considers customer service just as important as its own financial gain. More