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Mercedes-Benz of Miami - Service Center
Miami Gardens, FL
286 Reviews
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286 Reviews of Mercedes-Benz of Miami - Service Center
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February 23, 2014
In for routine 20,000 mi oil and fuel filter change to our Sprinter van while travelling from up north. Bill was over $500. Next day fuel line came off filter pouring fuel all over the engine and the road our Sprinter van while travelling from up north. Bill was over $500. Next day fuel line came off filter pouring fuel all over the engine and the road. Fortunately no engine fire. I fixed it (half day of vacation lost) then returned for them to check (another half day lost). Staff (very many of them) were polite and professional, but that is not what counts. It is also no help to us that they fired the tech that worked on our van. More
by llamadave
Employees Worked With
Gus
September 19, 2013
Absolutely horrible dealership in regards to customer service and auto servicing. Own 6 cars from here over the last 10 yrs. They're great at treating you wonderfully when they sell you the car. but t service and auto servicing. Own 6 cars from here over the last 10 yrs. They're great at treating you wonderfully when they sell you the car. but then, try to service it. My car was there for 39 days. When i brought it in, they wanted to charge me $300 just to tell me whats wrong with it. After $4,000 and 39 days later, they pull the car up and it says , visit workshop on the display screen. I couldnt beleive it. 39 days later and $4,000, pulling up from the workshop and they want to deliver me my car with 'visit workshop' on it. when i point it out, they say 'I dont know what to tell you'. after much back and forth they ask if i want to pay another $300 to diagnose why it says visit workshop. "im at the workshop and its been here for 39 days' what did they do if not diagnose it. Rediculous. I spoke to a manger (which seemed like another service rep just saying he was the manager) that also said, 'i dont know what to tell you' and asking if i wanted to authorize another $300 to see if they could find out the problem. What a racket. you buy a $120K car (an SL no less) to get treated this way... I would never recommend this dealership under any any any circumstances. buy any car anywhere before buying there. unless you have zero care for the money you spend, and mostly the money overpayment on service, do not buy a car there. Mercedes Benz of miami. loud and clear. Avoid at all cost. i would even consider switching brands of cars. I used to get a thousand times better service at BMW, Range rover. Even when i had my toyota i got treated much much better. Not worth buying a this dealership at all!!! Horrible! I almost never write a review. In fact i'm not sure if this will reach anyone, but if it saves 1 person its worth it. Whatever answer might get posted by them here, it all BS. unless you're willing to overpay for smiles while they rob you blind, do not give them your business. More
by Carlover55
Employees Worked With
Daniel Navarro
August 06, 2013
In mid-July attempted to bring the E350 I leased from this dealership in March 2013 in for a 3 month top off service and to have the tire pressure checked on the car because the light was on. The custome this dealership in March 2013 in for a 3 month top off service and to have the tire pressure checked on the car because the light was on. The customer service agents I was required to speak to were so difficult to work with I was unable to schedule any service and ultimately went to a different dealer, Mercedes of Coral Gables, to have the work done on my car. More
by laurencb
Employees Worked With
scheduler for service
February 27, 2013
On February 23, 2013 at approximate 9:15a.m. i visited the above dealership to have my SLK280 serviced as the indicator showed that it was in need of Service B. Upon my arrival i was greeted by a service the above dealership to have my SLK280 serviced as the indicator showed that it was in need of Service B. Upon my arrival i was greeted by a service representative who asked for my keys and escorted me into the dealership to speak with the receptionist. I advised the receptionist that i did not have an appointment but was there for the following reasons: Service B, the center console on the vehicle would not close properly and to readjust the clock. She wrote the information down and proceeded to get an assistant service manager to assist me. Rey Lauzurique greeted me and walked me out to my vehicle and once again went over everything that i advised the receptionist of, he set the clock, looked under the hood and measured the treads on the tires and advised me that the tires were fine except for some dry rot on the edges. We then went back into the dealership where he began to enter information onto the computer such as my name, address, home and cell number. He then advised me of the total price of the repair for Service B and additional service that i may need. He also advised me that it might be a little wait because there were many vehicles there. He then told me that i could have a seat in the waiting area where there were snacks and coffee. NOW HERE IS THE KICKER!!! It is now 12:00 p.m. and Mr. Lauzurique has yet to advise me of anything pertaining to my vehicle and so i sit. It is now 2:00 and Mr. Lauzurique comes to me and advises me of additional service requirements that the technician observed. I advised him that i would only be receiving Service B requirements today. Mr. Lauzurique leaves. It is now 3:00 i walk over to Mr. Lauzurique's office and asks how long before my vehicle would be ready, he calls someone and they advise him that they would be finished in about 5 minutes and was going to wash the car before returning it to me. It is now 3:45 a total wait time of 6 hr and 30 minutes before my vehicle is finally brought out to me. I leave the dealership and as i am turning to enter the highway i notice that my antenna is broken. i return to the dealership and advise Mr. Lauzurique of what i observed. I was then advised by Mr. Lauzurique that i should go to Cartronics and purchase another antenna and the dealership would refund the monies upon my return, with receipt of purchase. I left the dealership as instructed and attempted to find an antenna for my vehicle which had been broken by the dealership who did not even have the decency to advise me that they had broken the antenna in the first place. Needless to say Cartronics installs alarms and radio systems in cars not antennas so now i have wasted my gas trying to replace something that the dealership should have taken care of in the first place. When at Cartronic i locked my car door upon exiting the vehicle, when i returned to my vehicle to leave my key clicker would not open the door. I opened the car with the default key and immediately returned to the dealership and advised them of what had transpired. Mr. Lauzurique advised me that they did not do anything to my key so he does not know why it is not working and that his problem with me telling him that is that they did not check the key upon my arrival so they don't know if it was working when i arrived. i dont know why i wasnt upset prior to his statement but this really offended me how dare he make such an accusation. It is now 4:30 p.m. and the dealership closes at 5:00 p.m. the service representative was contacted and advised that i had returned and what i stated was wrong with the vehicle. I was then advised that it would take about 30 minutes to check this out and by God it took all of 35 minutes for them to tell me that they could not find a reason for the key not to open the car doors. However Mr. Lauzurique did advise me at this time that they had found the exact antenna that was on my car and was placing it on order and that i could pick it up on Monday 2/25/2013. He Now advises me that i could come in tomorrow and get a loaner car, if i did not feel safe with my car not locking properly because all of the personnel that could process this type of transaction for me was now GONE HOME for the day. (i was later advised that the policy for Mercedes Benz is to offer a customer a loaner vehicle if the wait time exceed a extended period of time, that was clearly the case as i observed several customers receive loaner vehicles and leave promptly with a smile) i have now spent 7 hrs and 50 minutes of my day at this dealership. I returned to the dealership on Monday 2/25/2013 and was then advised that the order was only placed on Saturday 2/23/2013 and sent to Mercedes supply center on Monday 2/25/2013 needless to say today is Tuesday 2/26/2013 and i still do not have the antenna for my vehicle. I am so disappointed with the service that i received at this dealership as i have many friends who swear by the Mercedes-Benz name and they are the reason that i purchased such a vehicle however i received better service from the Toyota dealership than i did from this one i hope that this is not the norm for this company. This is truly disgraceful to treat a customer in such a manner. More
by jjackson1
Employees Worked With
Rey Lauzurique
June 11, 2012
Came to the dealer with suspension issues on 2006 r500. It took them 1.5 hrs just to input all my infoin the computer, but they assured me that it is only takes that long initially and on the next visits i It took them 1.5 hrs just to input all my infoin the computer, but they assured me that it is only takes that long initially and on the next visits it will be instantly. Car was dropped off on friday morning and by the end of the day they did not even touch it. As a loaner i was referred to enterprise rent a car and was graciously provided with nissan altima with the words that all loaner mercedeses are out on the road. When i came to pick up the car on monday with my 2 year old kid i had to wait pationately for 1.5 hrs again because my service manager was with the client (i guess he was there for the first time as well). However, most of the other people were sitting there doing nothing but really did not care about customers waiting. I came to this site using their wifi network, butit was blocked so i had to switch to 3g in order to leave a review. While writing it i was approached by my manager and after telling him about it he waived a $135 diagnostics fee and asked not to write it. Well at the end, i left with the car having the same issue ( my service contract did not cover leaks in suspension and i was not ready to pay $2100 to repair it here) Well, my believe is that mbz dealer must have a much higher level of service by default. Ps. I waited to get the car another 30 minutes and my total suggested bill was $6524.30 More
by Smakhot
Employees Worked With
Jay torres, Jay Torres
October 01, 2007
I have been taking my CLK430 to this Mercedes service department for years and was always happy but recently, it has been very bad during my last 3 visits there in 2007. All the staff are new - apparentl department for years and was always happy but recently, it has been very bad during my last 3 visits there in 2007. All the staff are new - apparently, all the good service staff left and went to another dealership. They had my car for FIVE weeks for a regular service plus change a mirror. When I got the car back, the AC wasn't working. Another TWO weeks. They also kept attempting to charge me for warranty work. Honestly, Mercedes Miami is now a nightmare place to take your car for a service. More
by jfh2005
Employees Worked With
All of them.
