Mercedes-Benz of Miami - Service Center

Is beyond one of the best dealer I have ever experience in the many years that I own a Mercedes in the many years that I own a Mercedes More

I wish I could put zero stars. I receive better service from a Midas repair shop. This is the absolute worst service on the planet. It is a shame to the brand that a dealership lik I receive better service from a Midas repair shop. This is the absolute worst service on the planet. It is a shame to the brand that a dealership like this exists. Everyone working there has zero clue about customer service. I made an appointment to take my car in to fix a broken AC motor under warranty. I got there and was told the advisor would not be in for an hour and would have to wait I asked what about the 10 advisors sitting on their butts doing nothing. Well your appointment is not with them, I was told. After much fighting and 30 min later they gave me an advisor Ignacio who was not any better. I showed him the problem and then the conversation went something like this... he said well we are behind and it will be 3-5 days to run a diagnostic to figure out the problem. Ok then please give me a loaner. We do not have loaners he said. Ok then just tell me when you are ready to give a diagnostic, and I will bring the car in. Sorry sir we don't know when that will be. Well then call me when you know I come. I can't be without a car. We don't work like that. I ended up just leaving and taking my car and will go elsewhere. If you are that backed up then don't take appointments. What are these advisors for? They sure don't advise. They just waist everyones' time and are completely useless and have no clue. This dealership is awful and I cannot stress enough do not do business with them! More

My service agent Andy García was very knowledgeable n helpful in helping me getting my car done as soon as possible helpful in helping me getting my car done as soon as possible More

excellent service fast and i like the attention very nice people and the person take my car very professional cesar leon people and the person take my car very professional cesar leon More

Brought vehicle in for recall part, everyone from the guy who took my keys to the lady who drove me home, cause it was going to take a while to do the service, were super nice and professional. who took my keys to the lady who drove me home, cause it was going to take a while to do the service, were super nice and professional. More

excellent customer services and mechanic services . the dealer is totally clear and happy , my car running perfec the dealer is totally clear and happy , my car running perfec More

Me encanta el servicio prestado para mi son los mejores en Miami rápidos atentos y muy profesionales en Miami rápidos atentos y muy profesionales More

Worst dealer to have your vehicle for service the service advisor Cesar had bad attitude took my S-580 for service Thursday September 1st only for them to see my vehicle Wednesday September 7th and didn’t ev advisor Cesar had bad attitude took my S-580 for service Thursday September 1st only for them to see my vehicle Wednesday September 7th and didn’t even fix the issue Never gave me and update on the vehicle Felt like he had other things to take care rather than deal with customers More

Prompt service rep. Representative understanding and courteous. Car delivered in the time it was promised. Representative understanding and courteous. Car delivered in the time it was promised. More

The service is excellent, the place is comfortable and the attention of the very friendly employees. the attention of the very friendly employees. More