Mercedes-Benz of Miami - Service Center

This dealership used to offer adequate service but past year or so everything has gone down the tube. Very difficult to get someone to schedule a service or return a call. It is like no one wants to have c year or so everything has gone down the tube. Very difficult to get someone to schedule a service or return a call. It is like no one wants to have contact with the costumers. Also take for ever to have something done whenever you finally able to drop the car. It would help if the people in charge would send a communication to the costumers and explain what is going on before they loose them. More

This dealership is run by Autonations therefore the experience is always very sterile and “mass produced”. I like my service advisor but do not like the corporate culture - I’m also concerned about the experience is always very sterile and “mass produced”. I like my service advisor but do not like the corporate culture - I’m also concerned about the denial of warranty claims especially when the vehicle in question is off warranty in 30 days. More

Andy was great and he was able to have my car ready quickly. The services was phenomenal. I would definitely go back to work with Andy Garcia. Thank you for the great service. Belinda A. quickly. The services was phenomenal. I would definitely go back to work with Andy Garcia. Thank you for the great service. Belinda A. More

Great customer service, Cesar went above and beyond to keep us updated on the process. keep us updated on the process. More

Cesar was amazing and he did an amazing job. I will highly recommend him in the future. I will highly recommend him in the future. More

The dealer was very clean professional kind honest my service was satisfied the valet was very prompt service was satisfied the valet was very prompt More

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests ve provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami More

The customer service is much better than the one in Fort Lauderdale. I went there once to check out my G class, no service at all. They didn’t even wash your car if you don’t spend money on them. Now I only Lauderdale. I went there once to check out my G class, no service at all. They didn’t even wash your car if you don’t spend money on them. Now I only go to Miami dearlership. I like the staff. Especially Carlos, he really cares the customers! More

This dealership is awesome and my sales rep Melvin and service person Angel provided good quality customer service. service person Angel provided good quality customer service. More

Great service and very professional. Cesar and the staff go above and beyond to help and I am very appreciative Cesar and the staff go above and beyond to help and I am very appreciative More