Mercedes-Benz of Miami - Service Center

As long as you’re on top of checking in with your assigned person when you arrive, the service appointment will happen. Twice, I was told to sit down and my name would be called and that never happen assigned person when you arrive, the service appointment will happen. Twice, I was told to sit down and my name would be called and that never happened. This 2nd time, after sitting 20 minutes, I finally said something to the guy outside who checked my car in 20 minutes earlier and he found another person to meet with me right away and do the free safety recall on my GLA250. Took 5 hours and a free coffee, but I happily waited patiently and did work on my iPhone. Car was done right before they closed, clean and sparkly. I was happy! More

Rafael was very nice, but that is the only good thing about this service department. When calling to make the appointment to correct a manufacture recall, they could not give me a time line of how long about this service department. When calling to make the appointment to correct a manufacture recall, they could not give me a time line of how long the repair would take. Which is ridiculous, because they know how long the labor will take. The appointment said for the wrong car, despite giving my VIN. Called back to correct, she said that's just the system. They don't give loaners out for manufacture recalls, which is odd. Got to appointment ten minutes early, wait about 20 minutes to meet with Rafael. He mentioned a system upgrade, which could take several hours. Fine, i waited. He came out and said almost done, great. Go back to his desk, again, notice wrong car. Also, receipt says i declined 21 point inspection, which i did not. He said not to worry, they did the inspection. I asked about my brakes, and he said oh they said they were perfect. The brakes are at least 5 years old. Fine, whatever, I gotta go. It has now been about 3 hours. He gave me a ticket and said go give it to attendant outside, they are just washing it for you. Ok, great. I waited at the stand for over 40 minutes, despite the guy saying it should be 15-20, 2 cars ahead of you. In fact, i waited so long, that Rafael came back from what i can assume was his lunch. At least 3 other employees asked me, and one senior manager said I will go get it personally. Rafeal drives it out about 5 minutes later. Car was dripping water, but did not look like it had even been "cleaned" but rather sprayed off. I am assuming when he went back he made them do something quickly. Overall, checked off the recall fix. Will I go back here? Not likely. They have a ton of employees, but not really sure what they are doing other than walking around. I understand I am not a huge priority, i have an older Mercedes SUV with just a recall, so no money being spent, but the lack of efficiency or actual true communication, is zero. I am used to my last dealership that gave 5 star service. Again, Rafael, nice guy. Car attendant, nice. Good experience, absolutely not. More

Very professional dealership. My service advisor was very pleasant, friendly and quite attentive to my needs. I was not pressured into unnecessary service. I needed transportatio My service advisor was very pleasant, friendly and quite attentive to my needs. I was not pressured into unnecessary service. I needed transportation to and from home and it was provided in a very timely and professional manner. The drivers were very courteous and professional, also. I was very pleased with the overall service. More

A Huge thank you to Cesar Leon and the MB Miami Service Department. They did an incredible job restoring my vehicle, they are top tier professionals. Department. They did an incredible job restoring my vehicle, they are top tier professionals. More

Very profesional environment and personnel. ALEN KONSTANTINOVSKIY was excellent! The entire team was excellent. I was even offered a ride home if I din’t want to wait. ALEN KONSTANTINOVSKIY was excellent! The entire team was excellent. I was even offered a ride home if I din’t want to wait. More

Repairs expertly completed on time and on budget. Service personnel courteous and friendly.... A good experience all over. Service personnel courteous and friendly.... A good experience all over. More

My service advisor Justin always makes sure that my needs are met and taken care of. My service experience with him is always smooth. are met and taken care of. My service experience with him is always smooth. More

Cesar Leon is always patient and kind, practical and efficient. The dealership, including the waiting area is very clean. The Lyft drivers were friendly and most importantly, good drivers. Overall, a efficient. The dealership, including the waiting area is very clean. The Lyft drivers were friendly and most importantly, good drivers. Overall, a pleasant experience More

Kudos to Rafael. Pleasure to work with. He cares about his customers. Very pleasant ‼️ Hope he takes care of me with every service. Pleasure to work with. He cares about his customers. Very pleasant ‼️ Hope he takes care of me with every service. More

The people at this dealership are professional and very accommodating. They listen to you and get the job done. accommodating. They listen to you and get the job done. More