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Mercedes-Benz of Miami - Service Center
Miami Gardens, FL
286 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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286 Reviews of Mercedes-Benz of Miami - Service Center
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April 11, 2023
Mr. Austin was both friendly and professional. He thoroughly explained the needed maintenance for my vehicle. He also presented the repairs needed and suggested them in a tiered manner in order for m thoroughly explained the needed maintenance for my vehicle. He also presented the repairs needed and suggested them in a tiered manner in order for my car to reach optimal performance. Mr. Austin kept me updated via voicemail, email, and text. More
by Boyd, Carmen
Employees Worked With
Austin
April 07, 2023
Maintenance Service is good, however they are expensive. Carlos my maintenance tech is so helpful and extremely knowledgeable. Each time I have anything done, he takes me through and explains what needs t Carlos my maintenance tech is so helpful and extremely knowledgeable. Each time I have anything done, he takes me through and explains what needs to be done. I appreciate his experience and professionalism. He is definitely one of Mercedes Benz best employees!!! Thanks for great service guys!!! More
by Jeen
Employees Worked With
Carlos
April 01, 2023
Cesar assisted me in getting my rear bumper and tail light repaired. He was honest about the required parts and labor that would be necessary to complete the job. light repaired. He was honest about the required parts and labor that would be necessary to complete the job. More
by jaliii
Employees Worked With
Cesar
March 29, 2023
Never again. I’ve been to this place 3 times and every time that I’ve gone, there’s a new problem with my car. Smh I’ve been to this place 3 times and every time that I’ve gone, there’s a new problem with my car. Smh More
by EJoseph74
Employees Worked With
Ignacio and Alan
March 29, 2023
I don't know why the service department manager has to have such a bad attitude on dealing with customers. He got very confrontational and aggressive with me. I brought my vehicle in for some repairs and have such a bad attitude on dealing with customers. He got very confrontational and aggressive with me. I brought my vehicle in for some repairs and was told it would be 2 days. Because I hadn't heard from the service department at all and calling them on the phone was a total waste of time because they never answer. I went to the dealership to enquire about the vehicle. I was told that my vehicle would be held up for a week. And the service manager was not giving me answers that I wanted to hear, He said he did not know what was going on with my vehicle. So when I asked for the General Manager's name to make a formal complaint about his behavior. He refused and then said I had to go through him first. Way to go Mercedes-Benz of Miami on how to lose your customers. You should train your service managers on Customer Etiquettes. It might help you retain your customers. More
by kayaker246
Employees Worked With
Gus Cosio and Bryan Lastres
March 28, 2023
THERE WERE MULTIPLE ISSUES THAT NEEDED TO BE ADDRESSED AND REPAIRED ON MY VEHICLE, THE TEAM DID A GREAT JOB ASSESSING THE SITUATION AND FOLLOW THROUGH. JUSTIN WAS MY REPRESENTATIVE AND KEPT ME UPDATED WI AND REPAIRED ON MY VEHICLE, THE TEAM DID A GREAT JOB ASSESSING THE SITUATION AND FOLLOW THROUGH. JUSTIN WAS MY REPRESENTATIVE AND KEPT ME UPDATED WITH EVERY STEP UNTIL COMPLETION!! JUSTIN IS A VITAL ASSET TO YOUR ESTABLISHMENT. P.S. THE LOANER VEHICLE WAS ABSOLUTELY AMAZING!! SINCERELY, ALLYSIA WILLIAMS More
by GOD CHASER
Employees Worked With
JUSTIN
