Mercedes-Benz of Miami - Service Center

Pathetic Service! ! They towed my car for a puncture at 11:00am and then .... nothing for 5h despite 6 calls that never got a technician to return a call. finally I fin ! They towed my car for a puncture at 11:00am and then .... nothing for 5h despite 6 calls that never got a technician to return a call. finally I find out that it isn't being dealt with because I didn't make an appointment... Seriously, I'm supposed to know I'm going to have a puncture a week in advance. Their excuse for no communication is, they are a franchise and corporate do the towing ...maybe corporate should vet their franchisees better. More

Professional, courteous and knowledgeable. Everyone who walked into the service area was approached with professionalism. No one was overlooked. Abel was attentive, kind and courteous. Everyone who walked into the service area was approached with professionalism. No one was overlooked. Abel was attentive, kind and courteous. More

This is by far the best dealership I have been too for my Mercedes. Miami did an excellent job in repairing my vehicle and listening to my concerns. Cutler bay and Coral Gables have gone down hill. I will no Mercedes. Miami did an excellent job in repairing my vehicle and listening to my concerns. Cutler bay and Coral Gables have gone down hill. I will no longer go there and only go to Mercedes of Miami and see Mr. ANGEL. Amazing service and professional. I love the atmosphere at Miami and the best technicians! 10/10 More

Amazing services. The team always take a good care of my needs. My car was ready before than expected. The team always take a good care of my needs. My car was ready before than expected. More

I am happy with the service writer and the service I received. Great attention to detail. received. Great attention to detail. More

It was easy to get appointment. My technical advisor was excellent and very helpful, knowledgeable. All small questions was answered fast and with knowledge My technical advisor was excellent and very helpful, knowledgeable. All small questions was answered fast and with knowledge More

Needed a diagnosis on my Canadian Mercedes Benz when I booked a service appointment I was told that it will covered under warranty including a loaner car.. When I arrived for my appointment on Jan 5th I booked a service appointment I was told that it will covered under warranty including a loaner car.. When I arrived for my appointment on Jan 5th I was told by the service advisor that the he wrong and the warranty work would not be covered and would have to pay for any work done including loaner car. I ended for paying for a new battery on a a brand new two month old car. In the meantime I received a message from MB Canada about a new software upgrade that should resolve the issue .again , MB of North Miami service advisor was not comparative and said he can not perform the software upgrade because it’s a Canadian car. In frustration I called MB of Ft Lauderdale . What a difference !!! The car is in service now with a loaner car and warranty work at no charge.. If MB of Fort Lauderdale is 10 then Mercedes-Benz of North Miami is a 4. More

Great Staff, great customer service and very nice facilities. Definitely recommend this dealership for your service and purchases! facilities. Definitely recommend this dealership for your service and purchases! More

Bought brand new car with a small dent in front of back passenger door. They fixed the problem and cleaned the car very good. No cost to me passenger door. They fixed the problem and cleaned the car very good. No cost to me More

Took my car here for service. They gave me an Uber one way. When I was ready to go back to the dealership because of the estimated time they provided, there was no response and I They gave me an Uber one way. When I was ready to go back to the dealership because of the estimated time they provided, there was no response and I waited a hour, then they said they can’t send one for me to get back to the dealership because the fee exceeds $30. Then on top of that proceeded to give me “a heads up” that they will close in a hour I wish I was notified earlier More