Mercedes-Benz of Miami

Stefano made this transaction GREAT. He gave me the price i needed to complete the sale. This is my second vehicle in 2 years and i will be back in 2 years to purchase a 3rd vehicle. i needed to complete the sale. This is my second vehicle in 2 years and i will be back in 2 years to purchase a 3rd vehicle. More

On February 23, 2013 at approximate 9:15a.m. i visited the above dealership to have my SLK280 serviced as the indicator showed that it was in need of Service B. Upon my arrival i was greeted by a service the above dealership to have my SLK280 serviced as the indicator showed that it was in need of Service B. Upon my arrival i was greeted by a service representative who asked for my keys and escorted me into the dealership to speak with the receptionist. I advised the receptionist that i did not have an appointment but was there for the following reasons: Service B, the center console on the vehicle would not close properly and to readjust the clock. She wrote the information down and proceeded to get an assistant service manager to assist me. Rey Lauzurique greeted me and walked me out to my vehicle and once again went over everything that i advised the receptionist of, he set the clock, looked under the hood and measured the treads on the tires and advised me that the tires were fine except for some dry rot on the edges. We then went back into the dealership where he began to enter information onto the computer such as my name, address, home and cell number. He then advised me of the total price of the repair for Service B and additional service that i may need. He also advised me that it might be a little wait because there were many vehicles there. He then told me that i could have a seat in the waiting area where there were snacks and coffee. NOW HERE IS THE KICKER!!! It is now 12:00 p.m. and Mr. Lauzurique has yet to advise me of anything pertaining to my vehicle and so i sit. It is now 2:00 and Mr. Lauzurique comes to me and advises me of additional service requirements that the technician observed. I advised him that i would only be receiving Service B requirements today. Mr. Lauzurique leaves. It is now 3:00 i walk over to Mr. Lauzurique's office and asks how long before my vehicle would be ready, he calls someone and they advise him that they would be finished in about 5 minutes and was going to wash the car before returning it to me. It is now 3:45 a total wait time of 6 hr and 30 minutes before my vehicle is finally brought out to me. I leave the dealership and as i am turning to enter the highway i notice that my antenna is broken. i return to the dealership and advise Mr. Lauzurique of what i observed. I was then advised by Mr. Lauzurique that i should go to Cartronics and purchase another antenna and the dealership would refund the monies upon my return, with receipt of purchase. I left the dealership as instructed and attempted to find an antenna for my vehicle which had been broken by the dealership who did not even have the decency to advise me that they had broken the antenna in the first place. Needless to say Cartronics installs alarms and radio systems in cars not antennas so now i have wasted my gas trying to replace something that the dealership should have taken care of in the first place. When at Cartronic i locked my car door upon exiting the vehicle, when i returned to my vehicle to leave my key clicker would not open the door. I opened the car with the default key and immediately returned to the dealership and advised them of what had transpired. Mr. Lauzurique advised me that they did not do anything to my key so he does not know why it is not working and that his problem with me telling him that is that they did not check the key upon my arrival so they don't know if it was working when i arrived. i dont know why i wasnt upset prior to his statement but this really offended me how dare he make such an accusation. It is now 4:30 p.m. and the dealership closes at 5:00 p.m. the service representative was contacted and advised that i had returned and what i stated was wrong with the vehicle. I was then advised that it would take about 30 minutes to check this out and by God it took all of 35 minutes for them to tell me that they could not find a reason for the key not to open the car doors. However Mr. Lauzurique did advise me at this time that they had found the exact antenna that was on my car and was placing it on order and that i could pick it up on Monday 2/25/2013. He Now advises me that i could come in tomorrow and get a loaner car, if i did not feel safe with my car not locking properly because all of the personnel that could process this type of transaction for me was now GONE HOME for the day. (i was later advised that the policy for Mercedes Benz is to offer a customer a loaner vehicle if the wait time exceed a extended period of time, that was clearly the case as i observed several customers receive loaner vehicles and leave promptly with a smile) i have now spent 7 hrs and 50 minutes of my day at this dealership. I returned to the dealership on Monday 2/25/2013 and was then advised that the order was only placed on Saturday 2/23/2013 and sent to Mercedes supply center on Monday 2/25/2013 needless to say today is Tuesday 2/26/2013 and i still do not have the antenna for my vehicle. I am so disappointed with the service that i received at this dealership as i have many friends who swear by the Mercedes-Benz name and they are the reason that i purchased such a vehicle however i received better service from the Toyota dealership than i did from this one i hope that this is not the norm for this company. This is truly disgraceful to treat a customer in such a manner. More