Mercedes-Benz of Miami

Very Professional I came in for routine service and also had an issue with my AC Blower motor. At first the service rep was not optimistic about being able to fix the I came in for routine service and also had an issue with my AC Blower motor. At first the service rep was not optimistic about being able to fix the problem without a second appointment.. The techs were able to identify the problem and luckily they had a part in stock that had been ordered for another customer that they were able to reallocate. It was late in the day on 12/30 and I am sure they all wanted to get home to their families, but despite that they were very accommodating. This is my third car from the dealer and by far the most efficient service experience yet. More

Great service, thanks Daniel Ferreira great service, we got a great deal. everyone was super nice with us, we also had the chance to talk to the manager and they took really good care of u great service, we got a great deal. everyone was super nice with us, we also had the chance to talk to the manager and they took really good care of us. Thanks for your help Daniel Ferreira. More

NO STARS! - WORST EVER - DON'T BUY HERE Took Hours! Should Never Be This Hard To Buy A Car! Ultimately paid just about full price for a CPO (if not more than asking) - just to get out of t Took Hours! Should Never Be This Hard To Buy A Car! Ultimately paid just about full price for a CPO (if not more than asking) - just to get out of the dealership! Got to Miami before 3PM and after 8PM we were still WAITING! Traded my Porsche AND Paid Cash for the balance on a CPO E550 (Not Cheap!). Was told at 8:30 PM that we would ONLY GET ONE KEY becuase that's all they got. No MANUAL.. That's My Problem too! Wrote letters to Mercedes Corporate Customer Service and initially thought we were going to get back on the right track .. but AFTER 3 WEEKS of writing and calling - Corporate attention does not appear to be much better. We still have not heard from our Local Dealership (which has now been promised time and time again by corporate) so that we could pick up our 2nd Key and our Manual. Other things wrong with the car too --- but can't get the local dealership to call us to set up appointment. Would NEVER EVER BY A MERCEDES AGAIN! These issues are TOP DOWN! They preach "Customers Come First"... that they want you to have "ONLY THE BEST EXPERIENCES... Mercedes means EXCELLENCE" But these are just EMPTY WORDS from Marketing (talking the talk) and Mercedes is doing nothing to ensure that they Walk the Walk! More

Excelent experience! Javier helped us through the process of selling my old vehicle, getting a great price out of it, and the best price on the New Mercedes, if i had to b Javier helped us through the process of selling my old vehicle, getting a great price out of it, and the best price on the New Mercedes, if i had to buy a new car, i wouldn't hesitate to go back with him More

Amazing service, prices and care for customers!! i walked in with no appointment looking for a car and was impressed from the moment i stepped in. the staff was very polite and especially my sales co i walked in with no appointment looking for a car and was impressed from the moment i stepped in. the staff was very polite and especially my sales consultant, Javier was incredible. i knew what i wanted, so since the didn't have the exact color i liked, they got the car shipped in one day. they matched the price that a previous dealer had given me, and the many in the stuff got together to make my financing, requests work!! it was not an easy task, but they made it work. Javier (suarez) was incredibly nice, knew everything about the cars and had a lot of passion for it. even after the deal was closed he took plenty of time to show me all the features of the car, which i would ever have found out without him! I went to two other mercedes benz dealer before this one, but I'm beyond happy that I came to Mercedes of Miami! More

Great experience! I had the pleasure of working with Javier Suarez during my recent visit to Mercedes-Benz of Miami. He helped me find the perfect car and not once made I had the pleasure of working with Javier Suarez during my recent visit to Mercedes-Benz of Miami. He helped me find the perfect car and not once made me feel rushed or pressured. I was impressed with how well he knew the brand (as a first time Mercedes buyer, this was important to me) and he even went out of his way to send a gift to my son after we left. The finance team was also great. THANK YOU to Mercedes Benz of Miami for making this purchase an easy one. I will definitely be back again in the future. More

bought a cpo and had the wheels (3 of 4) refurbished Johan Pistana was very courteous, helpful, and knowledgeable about the car I purchased; he showed me a variety of cars and test drove until I reached Johan Pistana was very courteous, helpful, and knowledgeable about the car I purchased; he showed me a variety of cars and test drove until I reached a decision which to buy; he was also instrumental in the amount of trade I got for my trade ! More

Easy buying experience Working with Xavier was a great experience. We came in late on a Sunday and he helped us right before closing - we test drove and told him we would th Working with Xavier was a great experience. We came in late on a Sunday and he helped us right before closing - we test drove and told him we would think about it and make our decision this week if he'd email us the numbers. No pressure and no sitting behind a desk talking numbers forever. He gave us a good deal and we were able to take our time making a decision. Highly recommend. More

Great Experience I'm not typically one to write reviews, but after reading some of the others on this dealership, I felt obligated. I had been aggressively shopping f I'm not typically one to write reviews, but after reading some of the others on this dealership, I felt obligated. I had been aggressively shopping for a MB and gone through several dealerships. In most cases, I felt as though the quotes were excessive (to say the least). In fact, I came across a MB I was extremely interested in leasing, but ultimately walked out of the dealership after hearing their initial quote. I then went over to MB Miami. This was my last stop as I live/work in South Beach and frankly, after reading the reviews, I wasn't that optimistic. Upon arrival I was immediately greeted by a one of the managers, I briefly explained to him my experience, and asked him to pair me up with a salesman who would give me a straight-forward and honest deal. I should mention that I'm on the aggressive side when it comes to negotiating anything finance-related, which likely explains my lack of progress with the prior dealers. I urge them to give me a strong deal up front, and that's what I expect. The manager introduced me to Javier Suarez. Not only did Javier provide me with an incredible offer (thousands less than competitor quotes), but this guy know how to work ever switch, app, and program in the entire vehicle which was impressive, given the fact that it was brand new, and was the first one to arrive on the lot. He was very transparent, friendly, knowledgeable, and honest. Can't ask for much more than that. We quickly and easily agreed on a price and the rest was history. The finance department was extremely professional and the entire process was seamless. I thank Auto Nation and Mercedes-Benz of Miami for such a professional/hassle-free car buying experience. More

Unethical Behavior I will never buy another vehicle or refer anyone to this dealership. My salesperson Stefano, lied to me regarding my desire to speak with his manag I will never buy another vehicle or refer anyone to this dealership. My salesperson Stefano, lied to me regarding my desire to speak with his manager regarding the tax and title fees. Instead, he told me to give my pre-approved bank check to the financial person to verify the check, who called my bank and completed the transaction with my verbal approval, writing the final amount, or endorsement. II had every intention on buying the vehicle without the behind back door move, but just wanted to voice my frustration to his manager. Instead, Stefano's lack of respect spoiled the entire purchase. I brought the car home and parked it in my garage where it will remain until I get over the emotional anger of being deceived. But I should not be surprised. After all, what is the stereotype about car salesman. Furthermore, I was warned not to deal with the dealership. More