Mercedes-Benz of Miami

Exceptional Customer Service! This was one of my best car buying experiences, Ivan knew exactly what I was looking for, there was no non sense of back and forth, it was very straig This was one of my best car buying experiences, Ivan knew exactly what I was looking for, there was no non sense of back and forth, it was very straight forward and fast. Ivan is extremely professional, friendly & caring he makes sure your 100% satisfied and happy. More

Ivan Silva rocks ..thank you! Concise, excellent customer service from start to finish..i will definitely recommend. A five star from me anytime. Mr Silva was amazing and I highly Concise, excellent customer service from start to finish..i will definitely recommend. A five star from me anytime. Mr Silva was amazing and I highly recommend asking for him,as a first time car buyer I was nervous and naive and I thought I would be taken ... More

MB of Miami It was the fastest I’ve ever been on a car dealership, about 3 hrs and I was driving away, Thanks Ivan Silva for all the help. It was the fastest I’ve ever been on a car dealership, about 3 hrs and I was driving away, Thanks Ivan Silva for all the help. More

RDX Purchase Excellent service and communication. All was as promised and the deal was completed within a day. Great vehicle and service. Would highly recommend Excellent service and communication. All was as promised and the deal was completed within a day. Great vehicle and service. Would highly recommend Ivan and Miami Mercedes! More

Great service Ivan Silva made the whole process a pleasant and enjoyable experience. We never felt pressured or rushed even though it was Sunday afternoon. He was a Ivan Silva made the whole process a pleasant and enjoyable experience. We never felt pressured or rushed even though it was Sunday afternoon. He was also very knowledgeable about the car. I need to mention Kevin from finance as well. He went above and beyond to make sure we left happy with our purchase. More

Professional, patient and attentive team Mr. Silva and his team made the 3 difference very professional, patient and attentive. I highly recommend the Brazilian Ivan Silva. And I would defini Mr. Silva and his team made the 3 difference very professional, patient and attentive. I highly recommend the Brazilian Ivan Silva. And I would definitely use their services again. More

First Mercedes Benz I am extremely grateful for the kind help and excellent service I received since I arrived at the dealer until I walked out with my first car. Honesty I am extremely grateful for the kind help and excellent service I received since I arrived at the dealer until I walked out with my first car. Honesty was always present throughout my visit which allowed me to take a good deal. Thank you so much Ivan for all your help and attention! More

Sold the car from under me after I left a deposit I was dealing with Gio at this store per a referral from a family member. We had negotiated for a few days before settling on a price similar to the o I was dealing with Gio at this store per a referral from a family member. We had negotiated for a few days before settling on a price similar to the original quote (it was a very good deal, another store didn't even want to deal when I tried to cross shop them) and closing the deal. I went out of town for the weekend, so Gio asked for my credit card and drivers license to take a $1,100 deposit and reserve the car for Monday afternoon pickup. I was reluctant to send photos of the credit card due to all the bank hacks lately, but this was a uniquely specced Mercedes and I didn't want to miss out on it. This was on Saturday afternoon. Gio did not run my card over the weekend. We continued back-and-forth texting over the weekend, planning the pickup for Monday afternoon. My parents were on the way to the store this morning to pick the car up when we received a text from Gio that the car was no longer available, and that they had sold the car to another customer at a higher price after I had formally reserved it. This kid now has photos of my credit card and drivers license and I have no car to show for it. I called the dealer and asked to speak to a general sales manager. The salesman Harvey who answered the phone (chewing with his mouth full, may I add) laughed at me when I pushed his sense of urgency and hung up on me. I finally got a hold of the manager Gus, who offered to find another car. I told him he had until close of business today to find one. After about 4 hours with no news, I sent Gus a text to check on the situation. No response. Called him about an hour after that, and he declined my call. I do about 20 lease referrals every year, and never have I been treated like this by a car dealership, high or low end. I will never buy or refer to an Autonation Mercedes store again. More

Ivan saved the day If you're looking to buy your new Mercedes, I recommend you look for Ivan Silva at Mercedes Benz of Miami. He made the difference throughout my leasin If you're looking to buy your new Mercedes, I recommend you look for Ivan Silva at Mercedes Benz of Miami. He made the difference throughout my leasing approval process, which took much longer than I was expecting. After hours of waiting, I finally got the deal I wanted. I don't think it would have been possible without his help. Thank You More

Perfect Deal I highly recommend Mercedes Benz of Miami. The service was great. When go to there ask for Silva Ivan. He was very helpfully during the process of me I highly recommend Mercedes Benz of Miami. The service was great. When go to there ask for Silva Ivan. He was very helpfully during the process of me getting my new baby. I give you 5 ??. Thank You so much for everything. I am very happy that I did an excellent deal with you. More