Mercedes-Benz of Miami

Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all r neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued. More

Traje mi carro para arreglar un desperfecto que tenía de fábrica y me lo acaban de entregar roto y bien sucio y así me dicen que mi carro estaba así mi carro no estaba roto me rompieron un cintillo porque a fábrica y me lo acaban de entregar roto y bien sucio y así me dicen que mi carro estaba así mi carro no estaba roto me rompieron un cintillo porque al arreglar lo que iban arreglar del techo se apoyaron en el cintillo y me lo rompieron completamente😡😡😡😡😡😡 More

Respect and trust. I am happy Thank for your help. And Respect and trust. I am happy Thank for your help. And Steven Adam's very good. Respect and trust. I am happy Thank for your help. And Steven Adam's very good. More

Very courteous and helpful I recommend this dealer all Very courteous and helpful I recommend this dealer all the time. For service and parts and projects, Thank you for helping me rebuilt my 2007 E-63. Very courteous and helpful I recommend this dealer all the time. For service and parts and projects, Thank you for helping me rebuilt my 2007 E-63. still needs work but I know you’ll give me the best quality labor and interest on keeping it Original an example of dealer excellence. Anthony Portillo More

Excelente la atención del Sr Riera, muy profesional, siguió todo el tiempo mis necesidades y supero las espectativas! Gracias siguió todo el tiempo mis necesidades y supero las espectativas! Gracias More

Yorlian was very helpful and fiendly; he communicated with me all the time letting me know what was going on with my car. Great customer service with me all the time letting me know what was going on with my car. Great customer service More

Steve Adams is so friendly and knowledgeable he keeps me updated on my suv or car maintenance. updated on my suv or car maintenance. More

Dealership was welcoming from the moment I arrived there. Great customer service. Steven discussed what was needed and we agreed on next steps. Great customer service. Steven discussed what was needed and we agreed on next steps. More

Not one complain the beat description would be amazing experience I was in and out of the dealer with a new truck in 45 minutes. experience I was in and out of the dealer with a new truck in 45 minutes. More

So helpful...my tire went flat on 95 at 5 PM in Express Lane. Lucky to find MB and even luckier they were able to replace my tire in no time...looked at new car while waiting...everyone so nice and I wis Lane. Lucky to find MB and even luckier they were able to replace my tire in no time...looked at new car while waiting...everyone so nice and I wish I could thank them all in person. THANK YOU ALL. More