Mercedes-Benz of Miami

Needed a diagnosis on my Canadian Mercedes Benz when I booked a service appointment I was told that it will covered under warranty including a loaner car.. When I arrived for my appointment on Jan 5th I booked a service appointment I was told that it will covered under warranty including a loaner car.. When I arrived for my appointment on Jan 5th I was told by the service advisor that the he wrong and the warranty work would not be covered and would have to pay for any work done including loaner car. I ended for paying for a new battery on a a brand new two month old car. In the meantime I received a message from MB Canada about a new software upgrade that should resolve the issue .again , MB of North Miami service advisor was not comparative and said he can not perform the software upgrade because it’s a Canadian car. In frustration I called MB of Ft Lauderdale . What a difference !!! The car is in service now with a loaner car and warranty work at no charge.. If MB of Fort Lauderdale is 10 then Mercedes-Benz of North Miami is a 4. More

Worked with a team of professionals that made the buying experience simple and efficient . They were concerned about my satisfaction! experience simple and efficient . They were concerned about my satisfaction! More

Salesperson very happy. cfs terrible a got an insurance that I never wanted to kake cfs terrible a got an insurance that I never wanted to kake More

I bought a 2021 Mercedes Benz cls 450 which was listed as not being in a accident, collision or refurbished. I am out of state so I could not inspect the car myself but they assured me the car would be inspe not being in a accident, collision or refurbished. I am out of state so I could not inspect the car myself but they assured me the car would be inspected before being sent and I believed because they are a Mercedes Benz dealer. They ended up sending me a damaged car and the experience since then has been the worst. The sales agent who sold me the car(Melvin Cabrera) became unresponsive and so did his manager(Julio Cardoso). I've had to keep escalating this issue up and it is still on going. Do not deal with this dealership if you do not want to go through this experience especially if you are out of town. If you must, have your own mechanic or inspector come to do the inspection. Once the papers are signed, you are on your own. They will avoid your number and phone calls. They will lie, deny and twist facts. They will try and blame shipping even though their own pictures and evidence shows the same damage on the car before the it was picked up from their dealership. This is an untrustworthy group of people. Do not deal with Melvin Cabrera(the agent who sold me the damaged car), Julio Cardoso, Fernando Lopez-Varela, Mike Ochoa. Do not fall for their trap like I did. More

Car was sold when told it was there. Drove from West palm to view the car. Drove from West palm to view the car. More

Very satisfied with the Service. Welcoming, helpful understanding my needs and expectations. Perfect time management Welcoming, helpful understanding my needs and expectations. Perfect time management More

Great Staff, great customer service and very nice facilities. Definitely recommend this dealership for your service and purchases! facilities. Definitely recommend this dealership for your service and purchases! More

Bought brand new car with a small dent in front of back passenger door. They fixed the problem and cleaned the car very good. No cost to me passenger door. They fixed the problem and cleaned the car very good. No cost to me More

Took my car here for service. They gave me an Uber one way. When I was ready to go back to the dealership because of the estimated time they provided, there was no response and I They gave me an Uber one way. When I was ready to go back to the dealership because of the estimated time they provided, there was no response and I waited a hour, then they said they can’t send one for me to get back to the dealership because the fee exceeds $30. Then on top of that proceeded to give me “a heads up” that they will close in a hour I wish I was notified earlier More

The whole process was very smooth and quick Katherine my saleswoman was very knowledgeable and polite my saleswoman was very knowledgeable and polite More