Mercedes-Benz of Miami

benz north miami location are not accommodating do not explain anything and do not return phone calls explain anything and do not return phone calls More

Excellent costumer service , professionalism the staff very friendly and familiarity , David excellent sales executive and Yunier too very friendly and familiarity , David excellent sales executive and Yunier too More

Since I arrived at the service desk every employee very professional, Manuel,Oscar and Ignacio. Thank you for your attention. professional, Manuel,Oscar and Ignacio. Thank you for your attention. More

Never again. I’ve been to this place 3 times and every time that I’ve gone, there’s a new problem with my car. Smh I’ve been to this place 3 times and every time that I’ve gone, there’s a new problem with my car. Smh More

THERE WERE MULTIPLE ISSUES THAT NEEDED TO BE ADDRESSED AND REPAIRED ON MY VEHICLE, THE TEAM DID A GREAT JOB ASSESSING THE SITUATION AND FOLLOW THROUGH. JUSTIN WAS MY REPRESENTATIVE AND KEPT ME UPDATED WI AND REPAIRED ON MY VEHICLE, THE TEAM DID A GREAT JOB ASSESSING THE SITUATION AND FOLLOW THROUGH. JUSTIN WAS MY REPRESENTATIVE AND KEPT ME UPDATED WITH EVERY STEP UNTIL COMPLETION!! JUSTIN IS A VITAL ASSET TO YOUR ESTABLISHMENT. P.S. THE LOANER VEHICLE WAS ABSOLUTELY AMAZING!! SINCERELY, ALLYSIA WILLIAMS More

I highly recommend Mercedes-Benz of Miami, they were a pleasure to deal with and the entire sales process was excellent. Gus Giral was great and far exceeded expectations, making sure that I was fully com pleasure to deal with and the entire sales process was excellent. Gus Giral was great and far exceeded expectations, making sure that I was fully comfortable with every aspect of the sales and preparation process. I would definitely use them again! More

As long as you’re on top of checking in with your assigned person when you arrive, the service appointment will happen. Twice, I was told to sit down and my name would be called and that never happen assigned person when you arrive, the service appointment will happen. Twice, I was told to sit down and my name would be called and that never happened. This 2nd time, after sitting 20 minutes, I finally said something to the guy outside who checked my car in 20 minutes earlier and he found another person to meet with me right away and do the free safety recall on my GLA250. Took 5 hours and a free coffee, but I happily waited patiently and did work on my iPhone. Car was done right before they closed, clean and sparkly. I was happy! More

Excellent thank for all , especial Gustavo and Rafael and very happy incredible good 5 stars very happy incredible good 5 stars More

Rafael was very nice, but that is the only good thing about this service department. When calling to make the appointment to correct a manufacture recall, they could not give me a time line of how long about this service department. When calling to make the appointment to correct a manufacture recall, they could not give me a time line of how long the repair would take. Which is ridiculous, because they know how long the labor will take. The appointment said for the wrong car, despite giving my VIN. Called back to correct, she said that's just the system. They don't give loaners out for manufacture recalls, which is odd. Got to appointment ten minutes early, wait about 20 minutes to meet with Rafael. He mentioned a system upgrade, which could take several hours. Fine, i waited. He came out and said almost done, great. Go back to his desk, again, notice wrong car. Also, receipt says i declined 21 point inspection, which i did not. He said not to worry, they did the inspection. I asked about my brakes, and he said oh they said they were perfect. The brakes are at least 5 years old. Fine, whatever, I gotta go. It has now been about 3 hours. He gave me a ticket and said go give it to attendant outside, they are just washing it for you. Ok, great. I waited at the stand for over 40 minutes, despite the guy saying it should be 15-20, 2 cars ahead of you. In fact, i waited so long, that Rafael came back from what i can assume was his lunch. At least 3 other employees asked me, and one senior manager said I will go get it personally. Rafeal drives it out about 5 minutes later. Car was dripping water, but did not look like it had even been "cleaned" but rather sprayed off. I am assuming when he went back he made them do something quickly. Overall, checked off the recall fix. Will I go back here? Not likely. They have a ton of employees, but not really sure what they are doing other than walking around. I understand I am not a huge priority, i have an older Mercedes SUV with just a recall, so no money being spent, but the lack of efficiency or actual true communication, is zero. I am used to my last dealership that gave 5 star service. Again, Rafael, nice guy. Car attendant, nice. Good experience, absolutely not. More